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Search: subject:"Kano"
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Kano model
20
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10
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5
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2
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2
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, Serpil
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International Journal of Quality & Reliability Management
4
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4
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3
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3
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2
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2
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ECONIS (ZBW)
252
RePEc
20
EconStor
14
USB Cologne (EcoSocSci)
7
BASE
3
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1
Recognizing Factors Affecting Manpower Productivity Based on
Kano
Model
Hashemi, Nazanin
;
Khani, Naser
- In:
International Journal of Asian Business and Information …
8
(
2017
)
3
,
pp. 1-13
productivity in Chaharmahal and Bakhtiari Province Electricity Distribution Company using
Kano
model. This study is applied and is …
Persistent link: https://www.econbiz.de/10012042590
Saved in:
2
A Six Sigma DMAIC Process for Supplier Performance Evaluation using AHP and
Kano
's Model
Fırat, Seniye Ümit Oktay
;
Akan, Mahmure Övül Arıoğlu
- In:
International Journal of Business Analytics (IJBAN)
4
(
2017
)
2
,
pp. 37-61
), and categorized according to
Kano
's Model. Afterwards, suppliers have been scored and classified based on a proposed … methodology using a modified version of
Kano
's model, and thus, the proposed process has proven to be useful in real life …
Persistent link: https://www.econbiz.de/10012043184
Saved in:
3
Assessment of logistics service quality using the
Kano
model in a logistics-triadic relationship
Sohn, Jea-Il
;
Woo, Su-Han
;
Kim, Taek-Won
- In:
The International Journal of Logistics Management
28
(
2017
)
2
,
pp. 680-698
Purpose The purpose of this paper is to evaluate logistics service quality using the
Kano
’s service quality model in … manufacturing equipment (SME) industry. Logistics service quality is categorized using
Kano
’s classification and a comparison is … study applies the
Kano
model to the triadic relationship in logistics service provision, which may be the first attempt to …
Persistent link: https://www.econbiz.de/10014781351
Saved in:
4
Application of
Kano
model to identification of wine festival satisfaction drivers
Velikova, Natalia
;
Slevitch, Lisa
;
Mathe-Soulek, Kimberly
- In:
International Journal of Contemporary Hospitality Management
29
(
2017
)
10
,
pp. 2708-2726
(PRCA) grounded in
Kano
model – to a wine festival setting and to estimate the effects of each attribute on the overall …
Persistent link: https://www.econbiz.de/10014763984
Saved in:
5
Nonlinear antecedents of customer satisfaction and loyalty in third-party logistics services (3PL)
Tontini, Gerson
;
Söilen, Klaus Solberg
;
Zanchett, Ricardo
- In:
Asia Pacific Journal of Marketing and Logistics
29
(
2017
)
5
,
pp. 1116-1135
Purpose The purpose of this paper is to study the nonlinear impact of quality dimensions of third-party logistics (3PL) services on customer satisfaction and loyalty. Design/methodology/approach By interviewing 167 small-size companies, and using penalty and reward contrast analysis, the paper...
Persistent link: https://www.econbiz.de/10014675491
Saved in:
6
The Excellence Grid – a tool to identify attributes that drive service excellence
Roy, Sheila
;
Mukherjee, Indrajit
- In:
International Journal of Quality & Reliability Management
34
(
2017
)
8
,
pp. 1209-1228
attributes on perceptions of “good service” and “excellent service.” Findings Similar to the
Kano
model for impact of attributes …
Persistent link: https://www.econbiz.de/10014801929
Saved in:
7
Revising satisfaction and dissatisfaction indexes of the
Kano
model by reclassifying indifference requirements
Shahin, Arash
;
Mohammadi, Somaye
;
Harsij, Hossein
; …
- In:
The TQM Journal
29
(
2017
)
1
,
pp. 37-54
Purpose The purpose of this paper is to revise the
Kano
evaluation table and separating indifference attributes in … been separated and reclassified, and after revising
Kano
satisfaction and dissatisfaction indexes based on the new … evaluation table, the developed
Kano
model has been examined in the city of Isfahan regarding attributes of candidates in the …
Persistent link: https://www.econbiz.de/10015032356
Saved in:
8
Separating the Wheat from the Chaff: Extracting Business Value from Feature Requests Posted in User Forums
Kakar, Adarsh Kumar
- In:
Journal of Organizational and End User Computing (JOEUC)
28
(
2016
)
2
,
pp. 124-141
demonstrates that the
Kano
survey method has potential in separating the wheat from the chaff. The reasons for this finding is …
Persistent link: https://www.econbiz.de/10012049207
Saved in:
9
Determining customers’ preferences for housing attributes in India
Kumar Gupta, Vijay
;
Malhotra, Gunjan
- In:
International Journal of Housing Markets and Analysis
9
(
2016
)
4
,
pp. 502-519
/methodology/approach The study highlights the attributes important to the customer when purchasing residential property. The
Kano
model has …
Persistent link: https://www.econbiz.de/10014778156
Saved in:
10
Click and drive
Dominici, Gandolfo
;
Roblek, Vasja
;
Abbate, Tindara
; …
- In:
Business Process Management Journal
22
(
2016
)
2
,
pp. 420-434
consumer behaviour in the automotive industry, the authors apply the
Kano
model to find the drivers for achieving customer …
Persistent link: https://www.econbiz.de/10014688379
Saved in:
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