Fallah Ebrahimi, Zahra; Wei Chong, Chin; Hosseini Rad, Reza - In: International Journal of Quality & Reliability Management 31 (2014) 2, pp. 166-183
role ambiguity, role conflict and role overload. Design/methodology/approach – Questionnaires are administrated to 410 … planning and customer focus) and role conflict, role ambiguity, role overload. By utilizing multiple regression analysis … of employees. Originality/value – TQM practices emerge to be related to role stressors (role ambiguity, role conflict and …