Korsten, Peter J.; Lesser, Eric; Cortada, James W. - In: Strategy & Leadership 41 (2013) 3, pp. 20-28
. Practical implications – Social business tools facilitate engagement in extensive discussions with employees, customers …. Executives are concerned because social business represents a different way of thinking about employees, customers and how work …/value – Leading firms are rapidly progressing to a substantive transformation in how they work, an approached called social business …