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~subject:"Arbeitskräfte"
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Arbeitskräfte
Dienstleistungsqualität
36
Service quality
36
Beschwerdemanagement
28
Complaint management
28
Service recovery performance
26
Customer satisfaction
20
Kundenzufriedenheit
20
Arbeitsleistung
11
Führungsstil
11
Job performance
11
Leadership style
11
Tourism employees
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Tourismusberufe
10
service recovery performance
10
Arbeitsverhalten
9
Arbeitszufriedenheit
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Hotel industry
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Hotellerie
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Job satisfaction
9
Work behaviour
9
Customer service
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Kundenservice
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Leistungsmotivation
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Beziehungsmarketing
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Relationship marketing
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Emotion
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Error management
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Salespeople
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Verkaufspersonal
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Work engagement
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Workforce
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Employee retention
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Human Resource Management
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Mitarbeiterbindung
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Personalmanagement
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Karatepe, Osman M.
4
Kim, Taegoo
2
Avci, Turgay
1
Daskin, Mustafa
1
Eluwole, Kayode K.
1
Etehadi, Bahar
1
Hur, Kyungsuk
1
I, Seung jae
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Lee, Gyehee
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Ozturk, Anastasia
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Surucu, Ozlem Altunoz
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Xijing, Cui
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Asia-Pacific journal of business administration
1
International journal of contemporary hospitality management
1
International journal of hospitality management
1
Journal of hospitality marketing & management
1
The service industries journal
1
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ECONIS (ZBW)
5
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1
Ethical leadership, trust in organization and their impacts on critical hotel employee outcomes
Eluwole, Kayode K.
;
Karatepe, Osman M.
;
Avci, Turgay
- In:
International journal of hospitality management
102
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013185203
Saved in:
2
The impact of job insecurity on critical hotel employee outcomes : the mediating role of self-efficacy
Etehadi, Bahar
;
Karatepe, Osman M.
- In:
Journal of hospitality marketing & management
28
(
2019
)
6
,
pp. 665-689
Persistent link: https://www.econbiz.de/10012176680
Saved in:
3
Servant leadership, organisational trust, and bank employee outcomes
Karatepe, Osman M.
;
Ozturk, Anastasia
;
Kim, Taegoo
- In:
The service industries journal
39
(
2019
)
2
,
pp. 86-108
Persistent link: https://www.econbiz.de/10012203248
Saved in:
4
Does hotel employees' quality of work life mediate the effect of psychological capital on job outcomes?
Kim, Taegoo
;
Karatepe, Osman M.
;
Lee, Gyehee
;
I, Seung jae
- In:
International journal of contemporary hospitality management
29
(
2017
)
6
,
pp. 1638-1657
Persistent link: https://www.econbiz.de/10011732263
Saved in:
5
The role of polychronicity and intrinsic motivation as personality traits on frontline employees' job outcomes : an empirical study from Malaysia
Daskin, Mustafa
;
Surucu, Ozlem Altunoz
- In:
Asia-Pacific journal of business administration
8
(
2016
)
2
,
pp. 177-196
Persistent link: https://www.econbiz.de/10011552972
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