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Arbeitsverhalten
Work behaviour
4
Beziehungsmarketing
2
Customer service
2
Dienstleistungsqualität
2
Gastgewerbe
2
Hospitality industry
2
Kundenservice
2
Negative workplace gossip
2
Relationship marketing
2
Service quality
2
Affective events theory
1
Arbeitsethik
1
Arbeitsleistung
1
Brand image
1
Brand management
1
Consumer behaviour
1
Customer citizenship behavior
1
Customer incivility
1
Customer satisfaction
1
Emotion
1
Emotional energy
1
Ethics
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Ethik
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Familie-Beruf
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Firm performance
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Goal interdependence
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Hostile attribution bias
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In-role performance
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Internal communication
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Interne Kommunikation
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Internet marketing
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Job performance
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Konsumentenverhalten
1
Kundenzufriedenheit
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Markenführung
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Markenimage
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Moral disengagement
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Negative affectivity
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Observed customer incivility
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Guo, Gongxing
4
Cheng, Bao
3
Dong, Yun
2
Peng, Yan
2
Cai, Jian
1
Gong, Chanjuan
1
Ma, Jianfeng
1
Shaalan, Ahmed
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Tang, Jiarong
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Tian, Jian
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Yang, Shuang
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Zhang, Zhenduo
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Zhou, Xing
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International journal of hospitality management
1
Journal of business ethics : JBE
1
Journal of hospitality marketing & management
1
The journal of product & brand management
1
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ECONIS (ZBW)
4
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1
Effects of online brand community rituals on customer citizenship behavior : exploring the sequential mediation mechanism
Yang, Shuang
;
Tang, Jiarong
;
Cai, Jian
;
Guo, Gongxing
- In:
The journal of product & brand management
32
(
2023
)
3
,
pp. 393-405
Persistent link: https://www.econbiz.de/10014229053
Saved in:
2
When targets strike back : how negative workplace gossip triggers political acts by employees
Cheng, Bao
;
Dong, Yun
;
Zhang, Zhenduo
;
Shaalan, Ahmed
; …
- In:
Journal of business ethics : JBE
175
(
2022
)
2
,
pp. 289-302
Persistent link: https://www.econbiz.de/10012795309
Saved in:
3
Effects of negative workplace gossip on unethical work behavior in the hospitality industry : the roles of moral disengagement and self-construal
Guo, Gongxing
;
Cheng, Bao
;
Tian, Jian
;
Ma, Jianfeng
; …
- In:
Journal of hospitality marketing & management
31
(
2022
)
3
,
pp. 290-310
Persistent link: https://www.econbiz.de/10013177420
Saved in:
4
Does customer incivility undermine employees' service performance?
Cheng, Bao
;
Dong, Yun
;
Zhou, Xing
;
Guo, Gongxing
;
Peng, Yan
- In:
International journal of hospitality management
89
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012293791
Saved in:
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