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Arbeitsverhalten
blame
32
Blame
29
Consumer behaviour
25
Konsumentenverhalten
24
Experiment
17
Blame attribution
15
blame avoidance
15
Dienstleistungsqualität
10
Emotion
10
Responsibility
10
Service quality
10
Work behaviour
9
Beschwerdemanagement
8
Beziehungsmarketing
8
Blame attributions
8
Brand image
8
Complaint management
8
Customer satisfaction
8
Kundenzufriedenheit
8
Markenimage
8
Relationship marketing
8
Attribution
7
Behavioral economics
7
USA
7
United States
7
Brand management
6
Business ethics
6
Corporate Social Responsibility
6
Corporate social responsibility
6
Markenführung
6
Unternehmensethik
6
Verhaltensökonomik
6
blame attribution
6
Anger
5
Ethics
5
Ethik
5
Game theory
5
Justice
5
Personality psychology
5
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English
9
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Abdullah, A. B. M.
1
Ahmed, Ezaz
1
Alarcon, Gene M.
1
Bedi, Akanksha
1
Bowling, Nathan A.
1
Bush, John
1
Costa, Sandra Pereira
1
De Clerck, Bernard
1
Decock, Sofie
1
Fuller, Bryan
1
Haynie, Jeffrey J.
1
Ho Xuan Huong
1
Hudders, Liselot
1
Kwan, Ho Kwong
1
Le, Angelina Nhat Hanh
1
Leavitt, Keith
1
Lim, Sandy
1
Martin, Christopher L.
1
Meyer, Janet C.
1
Murad, Md. Wahid
1
Neves, Pedro
1
Richardson, Hettie A.
1
Schat, Aaron C. H.
1
Schlipzand, Pauline
1
Tian, Qi-tao
1
Van Herck, Rebecca
1
Wang, Qiang
1
Wilkerson, James M.
1
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International journal of business communication : IJBC ; a publication of the Association of Business Communication
1
Journal of business ethics : JOBE
1
Journal of global marketing
1
Journal of management
1
Journal of managerial psychology
1
Organization management journal : official journal of the Eastern Academy of Management
1
Organizational behavior and human decision processes : a journal of fundamental research and theory in applied psychology
1
South Asian journal of management : SAJM
1
The journal of services marketing
1
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ECONIS (ZBW)
9
Showing
1
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9
of
9
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articles prioritized
date (newest first)
date (oldest first)
1
Coworker injustices and their delegated authority : developing an indirect actor model of supervisor justice
Haynie, Jeffrey J.
;
Richardson, Hettie A.
;
Fuller, Bryan
; …
- In:
Journal of management
50
(
2024
)
5
,
pp. 1714-1742
Persistent link: https://www.econbiz.de/10014578569
Saved in:
2
The impact of employee empathy on brand trust in organizational complaint response emails : a closer look at linguistic realization
Van Herck, Rebecca
;
Decock, Sofie
;
De Clerck, Bernard
; …
- In:
International journal of business communication : IJBC …
60
(
2023
)
4
,
pp. 1220-1266
Persistent link: https://www.econbiz.de/10014365724
Saved in:
3
Relationship betweem psychological contract breach and employee outcomes : moderating role of
blame
attribution
Ahmed, Ezaz
;
Abdullah, A. B. M.
;
Murad, Md. Wahid
- In:
South Asian journal of management : SAJM
27
(
2020
)
3
,
pp. 7-30
Persistent link: https://www.econbiz.de/10012438019
Saved in:
4
The behavioral consequences of regret, anger, and frustration in service settings
Le, Angelina Nhat Hanh
;
Ho Xuan Huong
- In:
Journal of global marketing
33
(
2020
)
2
,
pp. 84-102
Persistent link: https://www.econbiz.de/10012260070
Saved in:
5
On observers' conjunctive attributions and
blame
for workplace mistreatment
Wilkerson, James M.
;
Meyer, Janet C.
- In:
Organization management journal : official journal of …
16
(
2019
)
2
,
pp. 111-122
Persistent link: https://www.econbiz.de/10012033772
Saved in:
6
Workplace harassment intensity and revenge : mediation and moderation effects
Wang, Qiang
;
Bowling, Nathan A.
;
Tian, Qi-tao
;
Alarcon, …
- In:
Journal of business ethics : JOBE
151
(
2018
)
1
,
pp. 213-234
Persistent link: https://www.econbiz.de/10011902978
Saved in:
7
It is your fault! : how
blame
attributions of breach predict employees' reactions
Costa, Sandra Pereira
;
Neves, Pedro
- In:
Journal of managerial psychology
32
(
2017
)
7
,
pp. 470-483
Persistent link: https://www.econbiz.de/10011811512
Saved in:
8
Employee revenge against uncivil customers
Bedi, Akanksha
;
Schat, Aaron C. H.
- In:
The journal of services marketing
31
(
2017
)
6
,
pp. 636-649
Persistent link: https://www.econbiz.de/10011801639
Saved in:
9
Incivility hates company : shared incivility attenuates rumination, stress, and psychological withdrawal by reducing self-
blame
Schlipzand, Pauline
;
Leavitt, Keith
;
Lim, Sandy
- In:
Organizational behavior and human decision processes : …
133
(
2016
),
pp. 33-44
Persistent link: https://www.econbiz.de/10011484018
Saved in:
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