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International journal of hospitality management
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ECONIS (ZBW)
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1
Change or paradox : the double-edged sword effect of organizational crisis on employee behavior
Genqiang, Li
;
Yueying, Tao
;
Yong, Meng
;
Min, Lu
- In:
Journal of organizational change management
37
(
2024
)
2
,
pp. 439-462
Persistent link: https://www.econbiz.de/10014514014
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2
Effect of workplace ostracism on employee initiative behaviour : a chained double mediation model
Cheng, Chun
;
Ma, Jianfeng
- In:
Journal of managerial psychology
37
(
2022
)
8
,
pp. 765-778
Persistent link: https://www.econbiz.de/10013407222
Saved in:
3
Frontline employee anger in response to customer incivility : antecedents and consequences
Li, Shanshi
;
Zhan, Jueying
;
Cheng, Bao
;
Scott, Noel
- In:
International journal of hospitality management
96
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012585684
Saved in:
4
An analysis of the interaction effect between employee technical and emotional competencies in emotionally charged service encounters
Delcourt, Cécile
;
Gremler, Dwayne D.
;
De Zanet, Fabrice
; …
- In:
Journal of service management
28
(
2017
)
1
,
pp. 85-106
Persistent link: https://www.econbiz.de/10011654988
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