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~subject:"Balanced Scorecard"
~subject:"Innovation management"
~subject:"Kundenmanagement"
~type_genre:"Guidebook"
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The finishing touch : how to build world-class customer service
Cram, Tony
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2010
Persistent link: https://www.econbiz.de/10008737527
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Innovationsmanagement für Dienstleistungsunternehmen : ein praxisorientierter Leitfaden
Scherer, Jiri
;
Brügger, Chris
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2008
Persistent link: https://www.econbiz.de/10003697260
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A complete and balanced service scorecard : creating value through sustained performance improvement
Tyagi, Rajesh K.
;
Gupta, Praveen
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2008
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Persistent link: https://www.econbiz.de/10003681704
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