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Search: person:"Santos, Sérgio P."
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Bank
Data envelopment analysis
11
Data-Envelopment-Analyse
10
Multi-criteria analysis
9
Multikriterielle Entscheidungsanalyse
9
Performance measurement
7
Performance-Messung
7
Data Envelopment Analysis
6
Efficiency
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Credit rating
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Credit risk
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Decision
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Entscheidung
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Hypothek
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Kreditrisiko
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Kreditwürdigkeit
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Mortgage
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Performance assessment
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Portugal
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Technical efficiency
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Technische Effizienz
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multiple criteria decision analysis
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Balanced Scorecard
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Branch office
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Coronavirus
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DEA
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Dienstleistungsqualität
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Effectiveness
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Efficiency assessment
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Effizienz
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Filiale
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MCDA
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Malmquist productivity index
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Mortgage lending
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Operations Research
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Operations research
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Organisatorischer Wandel
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Organizational change
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Portuguese courts
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Primary health care
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English
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Ferreira, Fernando Alberto Freitas
2
Rodrigues, Paulo M. M.
2
Santos, Sérgio P.
2
Spahr, Ronald W.
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Journal of business economics and management
2
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ECONIS (ZBW)
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Evaluating retail banking service quality and convenience with MCDA techniques : a case study at the bank branch level
Ferreira, Fernando Alberto Freitas
;
Santos, Sérgio P.
; …
- In:
Journal of business economics and management
15
(
2014
)
1
,
pp. 1-21
Persistent link: https://www.econbiz.de/10010256864
Saved in:
2
How to create indices for bank branch financial performance measurement using MCDA techniques : an illustrative example
Ferreira, Fernando Alberto Freitas
;
Santos, Sérgio P.
; …
- In:
Journal of business economics and management
15
(
2014
)
4
,
pp. 708-728
Persistent link: https://www.econbiz.de/10010415885
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