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Journal of service theory and practice : JSTP
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Managing knowledge to create customer service value
Martelo-Landroguez, Silvia
;
Martin-Ruiz, David
- In:
Journal of service theory and practice : JSTP
26
(
2016
)
4
,
pp. 471-496
Persistent link: https://www.econbiz.de/10011588809
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