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~subject:"Beschwerdemanagement"
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Beschwerdemanagement
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Choi, Chang Hwan
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Kim, Taegoo
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Lee, Gyehee
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Lee, Seung-kon
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Paek, Soyon
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International journal of hospitality management
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Service business
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ECONIS (ZBW)
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Testing the stressor-strain-outcome model of customer-related social stressors in predicting emotional exhaustion, customer orientation and service recovery performance
Choi, Chang Hwan
;
Kim, Taegoo
;
Lee, Gyehee
;
Lee, Seung-kon
- In:
International journal of hospitality management
36
(
2014
),
pp. 272-285
Persistent link: https://www.econbiz.de/10010239278
Saved in:
2
Frontline service employees’ customer-related social stressors, emotional exhaustion, and service recovery performance : customer orientation as a moderator
Kim, Taegoo
;
Paek, Soyon
;
Choi, Chang Hwan
;
Lee, Gyehee
- In:
Service business
6
(
2012
)
4
,
pp. 503-526
Persistent link: https://www.econbiz.de/10009663617
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