//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Beschwerdemanagement"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Elektronische Post"
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Beschwerdemanagement
E-Mail
551
E-mail
476
Online-Marketing
106
Internet marketing
105
Internal communication
66
Interne Kommunikation
66
Kommunikation
61
Communication
52
Deutschland
52
Germany
51
United States
48
Direktmarketing
47
Internet
47
USA
47
Beziehungsmarketing
45
Relationship marketing
45
Consumer behaviour
42
Konsumentenverhalten
42
Direct marketing
40
Theorie
35
Theory
34
Marketing management
24
Marketingmanagement
24
Social Web
24
Social web
24
Advertising effects
22
Data protection
22
Datenschutz
22
Werbewirkung
22
Unternehmen
21
Mobile communications
20
Mobilkommunikation
20
Telemarketing
20
Informationsmanagement
18
Datensicherheit
17
Electronic Commerce
17
Data security
16
E-commerce
16
Marketing
16
Welt
16
more ...
less ...
Online availability
All
Free
1
Undetermined
1
Type of publication
All
Article
5
Book / Working Paper
1
Type of publication (narrower categories)
All
Article in journal
3
Aufsatz in Zeitschrift
3
Aufsatz im Buch
2
Book section
2
Arbeitspapier
1
Conference paper
1
Graue Literatur
1
Konferenzbeitrag
1
Non-commercial literature
1
Working Paper
1
more ...
less ...
Language
All
English
5
German
1
Author
All
Coussement, Kristof
2
Van den Poel, Dirk
2
Andreau, Luisa
1
Eggert, Axel
1
Hanks, Lydia
1
Hassan, Louise
1
Kim, Ellen E.
1
Mattila, Anna S.
1
Schaarschmidt, Mario
1
Shiu, Edward
1
Tahali, Sara
1
Walsh, Gianfranco
1
Yildiz, Hélène
1
more ...
less ...
Published in...
All
Brand, Label, and Product Intelligence : Second International Conference, COBLI 2021
1
Decision support systems : DSS ; the international journal
1
International journal of retail & distribution management
1
Marktorientierte Unternehmensführung : Grundkonzepte, Anwendungen und Lehre ; Festschrift für Hermann Freter zum 60. Geburtstag
1
Psychology & marketing
1
Working paper series / Universiteit Gent, Faculteit Economie en Bedrijfskunde
1
Source
All
ECONIS (ZBW)
6
Showing
1
-
6
of
6
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Digital presence in service recovery : the interactive effect of customer salutations and employee photographs in email signatures
Walsh, Gianfranco
;
Shiu, Edward
;
Schaarschmidt, Mario
; …
- In:
Psychology & marketing
39
(
2022
)
12
,
pp. 2361-2383
Persistent link: https://www.econbiz.de/10013465198
Saved in:
2
How fair is the handling of the claimant customer? : a comparison between the e-mail and telephone channels
Tahali, Sara
;
Yildiz, Hélène
- In:
Brand, Label, and Product Intelligence : Second …
,
(pp. 129-141)
.
2022
Persistent link: https://www.econbiz.de/10013338063
Saved in:
3
The impact of cyberostracism on online complaint handling : is "automatic reply" any better than "no reply"?
Mattila, Anna S.
;
Andreau, Luisa
;
Hanks, Lydia
;
Kim, …
- In:
International journal of retail & distribution management
41
(
2013
)
1
,
pp. 45-60
Persistent link: https://www.econbiz.de/10009711832
Saved in:
4
Improving customer complaint management by automatic email classification using linguistic style features as predictors
Coussement, Kristof
;
Van den Poel, Dirk
- In:
Decision support systems : DSS ; the international journal
44
(
2007/08
)
4
,
pp. 870-882
Persistent link: https://www.econbiz.de/10003670799
Saved in:
5
Improving customer complaint management by automatic email classification using linguistic style features as predictors
Coussement, Kristof
(
contributor
); …
-
2007
Persistent link: https://www.econbiz.de/10003581336
Saved in:
6
Internet als Kommunikationsforum für Beschwerden bei Kfz-Herstellern
Eggert, Axel
- In:
Marktorientierte Unternehmensführung : Grundkonzepte, …
,
(pp. 209 - 236)
.
2004
Persistent link: https://www.econbiz.de/10014555122
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->