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Developing a typology of customer misbehaviours : (case study: hotel industry, Iran five stars' hotels, Homa, Parsian Azadi, Esteghlal, Evin)
Akbari, Mahsa
- In:
International journal of business excellence
16
(
2018
)
1
,
pp. 19-34
Persistent link: https://www.econbiz.de/10011958715
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