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~subject:"Brand management"
~subject:"Customer service"
~type_genre:"Collection of articles of several authors"
~type_genre:"Rezension"
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Brand management
Customer service
Emotion
98
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18
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14
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14
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12
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Haager, Stephanie
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Herbrand, Nicolai Oliver
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Jerger, Christina
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Krämer, Tobias
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ECONIS (ZBW)
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1
Customer reactions to frontline employee emotion authenticity : an empirical investigation of boundary conditions
Lechner, Andreas
-
2019
Persistent link: https://www.econbiz.de/10012024687
Saved in:
2
Negative affective states in customers service experience : investigating antecedents and mitigations
Haager, Stephanie
-
2018
Persistent link: https://www.econbiz.de/10012020297
Saved in:
3
Emotions in service recovery encounters
Jerger, Christina
-
2017
Persistent link: https://www.econbiz.de/10011731104
Saved in:
4
Understanding luxury fashion : from emotions to brand building
Cantista, Isabel
(
ed.
);
Sádaba, Teresa
(
ed.
)
-
2020
Persistent link: https://www.econbiz.de/10012110047
Saved in:
5
Individuelles Verhalten in Entscheidungssequenzen : empirische Studien zur Wirkung von Emotionen und mentaler Erschöpfung in Entscheidungssequenzen
Stefanides, Julia Katharina
-
2010
Persistent link: https://www.econbiz.de/10003949702
Saved in:
6
The power of pride : antecedents and consequences of pride among frontline employees
Krämer, Tobias
-
2015
Persistent link: https://www.econbiz.de/10011312793
Saved in:
7
Psychology of branding
Evans, W. Douglas
(
contributor
)
-
2013
Persistent link: https://www.econbiz.de/10009771924
Saved in:
8
Schauplätze dreidimensionaler Markeninszenierung : innovative Strategien und Erfolgsmodelle erlebnisorientierter Begegnungskommunikation ; Brand Parks, Museen, Flagship Stores, Mes...
Herbrand, Nicolai Oliver
(
contributor
)
-
2008
-
1. Aufl
Persistent link: https://www.econbiz.de/10003719490
Saved in:
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