Pirzer, Helmut; Forstner, Christian; Kotschenreuther, … - University of Applied Sciences Amberg-Weiden (OTH) - 2007
The paper addresses the business value discussion of IT focussing on Business Process Management (BPM), where BPM is understood as an integrated management concept with IT as a critical enabling technology. To answer the question if there could be any financial benefit effects due to...