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~subject:"Business services"
~subject:"Services"
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Business services
Services
Dienstleistung
2,365
Dienstleistungssektor
822
Service industry
822
services
740
Innovation
549
Dienstleistungsqualität
423
Service quality
423
Theorie
283
Theory
283
Innovation management
279
Innovationsmanagement
279
Relationship marketing
271
Beziehungsmarketing
270
Consumer behaviour
252
Konsumentenverhalten
252
Service innovation
218
Customer satisfaction
202
Kundenzufriedenheit
199
Dienstleistungshandel
182
Trade in services
182
Betriebliche Wertschöpfung
173
Value creation
173
Customer integration
172
Kundenintegration
172
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164
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164
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161
Deutschland
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155
USA
153
Productivity
111
Customer service
110
Industrie
110
Kundenservice
110
Manufacturing industries
110
Dienstleistungsmarketing
103
Services marketing
103
Service-Dominant Logic
102
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Book / Working Paper
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74
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1
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Edvardsson, Bo
21
Witell, Lars
17
Gustafsson, Anders
14
Gallouj, Fai͏̈z
13
Vargo, Stephen L.
13
Kowalkowski, Christian
11
Lusch, Robert F.
10
Miles, Ian D.
10
Grönroos, Christian
9
Kristensson, Per
9
Rubalcaba-Bermejo, Luis
9
Tronvoll, Bård
9
Brown, Stephen Walter
8
Meyer, Anton
8
Paluch, Stefanie
8
Parasuraman, A.
8
Barcet, André
7
Benoit, Sabine
7
Berry, Leonard L.
7
Corsten, Hans
7
Gebauer, Heiko
7
Hipp, Christiane
7
Jaakkola, Elina
7
Ostrom, Amy L.
7
Voss, Christopher A.
7
Wirtz, Jochen
7
Bienzeisler, Bernd
6
Bonamy, Joël
6
Bruhn, Manfred
6
Ganz, Walter
6
Görg, Holger
6
Helkkula, Anu
6
Huang, Ming-Hui
6
Kindström, Daniel
6
Kleinaltenkamp, Michael
6
McColl-Kennedy, Janet R.
6
Patrício, Lia
6
Sundbo, Jon
6
Beverungen, Daniel
5
Bitner, Mary Jo
5
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Akademie für Raumforschung und Landesplanung
1
European Consumer Law Group
1
Industrial Development Organization / Secretariat
1
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The journal of services marketing
61
The service industries journal
61
Journal of service management
57
Journal of business research : JBR
55
Journal of service research : JSR
43
Industrial marketing management : the international journal for industrial and high-tech firms
26
Journal of retailing and consumer services
24
International journal of production economics
23
Journal of service research
21
Services marketing quarterly
20
The journal of business & industrial marketing
20
International journal of hospitality management
19
Service business
19
European journal of operational research : EJOR
17
The science of service systems
17
International journal of services technology and management
16
European journal of marketing : EJM
15
Handbook of service science ; [Vol. 1]
15
Revue d'économie industrielle
15
The handbook of innovation and services : a multi-disciplinary perspective
15
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
14
Management science : journal of the Institute for Operations Research and the Management Sciences
14
European review of service economics and management
12
International journal of quality and service sciences
12
International journal of contemporary hospitality management
11
International journal of production research
11
Managing service quality : MSQ ; an international journal
11
Research policy : policy, management and economic studies of science, technology and innovation
11
Service science, management and engineering : education for the 21st Century
11
Mit Dienstleistungen die Zukunft gestalten : [Impulse aus Forschung und Praxis] ; Beiträge der 8. Dienstleistungstagung des BMBF
10
Ecosystem services and global trade of natural resources : ecology, economics and policies
9
International journal of services and operations management
9
Journal of business economics : JBE
9
Managing the service economy : prospects and problems; essays commisssioned for the inaugural conference of the Fishman-Davidson Center for the Study of the Service Sector, WhartonSchool, Univ. of Pennsylvania
9
Marketing theory
9
Am Puls wirtschaftlicher Entwicklung : Dienstleistungstrends
8
Journal of service theory and practice : JSTP
8
Journal of the Operational Research Society : OR
8
Management, Prozessgestaltung, Kundenperspektive
8
Mobile service innovation and business models
8
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Source
All
ECONIS (ZBW)
2,602
RePEc
146
BASE
17
EconStor
15
Other ZBW resources
5
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1
Trade in creative services : relatedness and regional specialization in the UK
Casadei, Patrizia
;
Vanino, Enrico
;
Lee, Neil
- In:
Regional studies : official journal of the Regional …
57
(
2023
)
7
,
pp. 1349-1366
Persistent link: https://www.econbiz.de/10014323353
Saved in:
2
Conceptualizing services and service innovation : a practice theory study of the Swedish music market
Skålén, Per
;
Gummerus, Johanna
- In:
Journal of service research
26
(
2023
)
1
,
pp. 83-102
Persistent link: https://www.econbiz.de/10014246196
Saved in:
3
International trade in services : structural determinants of balance of services
Šíma, Ondřej
- In:
Ekonomický časopis : časopis pre ekonomickú …
70
(
2022
)
2
,
pp. 188-208
Persistent link: https://www.econbiz.de/10013349037
Saved in:
4
Adaptive scheduling in service systems : a dynamic programming approach
Mahes, Roshan
;
Mandjes, Michel
;
Boon, Marko
;
Taylor, …
- In:
European journal of operational research : EJOR
312
(
2024
)
2
,
pp. 605-626
Persistent link: https://www.econbiz.de/10014456306
Saved in:
5
Service agent driven co-created caring in chat-based customer service encounters
Heinonen, Johanna
;
Sthapit, Erose
- In:
Services marketing quarterly
45
(
2024
)
1
,
pp. 1-24
Persistent link: https://www.econbiz.de/10014513536
Saved in:
6
Service offshoring and its impacts on wages : an occupation-oriented analysis of Germany
Frenkel, Michael
;
Ngo, Ngoc Tuyet
- In:
The world economy : the leading journal on …
47
(
2024
)
4
,
pp. 1615-1641
Persistent link: https://www.econbiz.de/10014540694
Saved in:
7
Measuring and managing service productivity : a meta-analysis
Hofmeister, Johannes
;
Kanbach, Dominik K.
;
Hogreve, Jens
- In:
Review of managerial science : RMS
18
(
2024
)
3
,
pp. 739-775
Persistent link: https://www.econbiz.de/10014551504
Saved in:
8
Shaping circular service ecosystems
Fehrer, Julia
;
Kemper, Joya A.
;
Baker, Jonathan J.
- In:
Journal of service research
27
(
2024
)
1
,
pp. 49-68
Persistent link: https://www.econbiz.de/10014580392
Saved in:
9
Development of decision-making technology for the provision of services in project implementation
Mulesa, Oksana
;
Yakob, Evgen
;
Valko, Petro
; …
- In:
Technology audit and production reserves
2
(
2024
)
2/76
,
pp. 13-17
Persistent link: https://www.econbiz.de/10014548246
Saved in:
10
Value propositions in KIBS : how to facilitate the communication of value?
Heikka, Eija-Liisa
- In:
Knowledge and process management : the journal of …
30
(
2023
)
3
,
pp. 278-288
Persistent link: https://www.econbiz.de/10014326709
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