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~subject:"Call centre"
~subject:"Customer acquisition"
~type_genre:"Working Paper"
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Search: "Van Den Poel, Dirk"
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Call centre
Customer acquisition
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Van den Poel, Dirk
8
Coussement, Kristof
3
Baecke, Philippe
2
D'Haen, Jeroen
2
Thorleuchter, Dirk
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Prinzie, Anita
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Working paper series / Universiteit Gent, Faculteit Economie en Bedrijfskunde
8
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ECONIS (ZBW)
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1
Model-supported business-to-business prospect prediction based on an iterative customer acquisition framework
D'Haen, Jeroen
;
Van den Poel, Dirk
-
2013
Persistent link: https://www.econbiz.de/10010411726
Saved in:
2
Predicting customer profitability during acquisition : finding the optimal combination of data source and data mining technique
D'Haen, Jeroen
;
Van den Poel, Dirk
;
Thorleuchter, Dirk
-
2012
Persistent link: https://www.econbiz.de/10009667730
Saved in:
3
Improving customer acquisition models by incorporating spatial autocorrelation at different levels of granularity
Baecke, Philippe
;
Van den Poel, Dirk
-
2012
Persistent link: https://www.econbiz.de/10009667713
Saved in:
4
Including spatial interdependence in customer acquisition models : a cross-category comparison
Baecke, Philippe
;
Van den Poel, Dirk
-
2012
Persistent link: https://www.econbiz.de/10009560554
Saved in:
5
Analyzing existing customers’ websites to improve the customer acquisition process as well as the profitability prediction in B-to-B marketing
Thorleuchter, Dirk
;
Van den Poel, Dirk
;
Prinzie, Anita
-
2011
Persistent link: https://www.econbiz.de/10009354965
Saved in:
6
Integrating the voice of customers through call center emails into a decision support system for churn prediction
Coussement, Kristof
(
contributor
); …
-
2008
Persistent link: https://www.econbiz.de/10003649170
Saved in:
7
Improving customer attrition prediction by integrating emotions from client/company interaction emails and evaluating multiple classifiers
Coussement, Kristof
(
contributor
); …
-
2008
Persistent link: https://www.econbiz.de/10003787798
Saved in:
8
Improving customer complaint management by automatic email classification using linguistic style features as predictors
Coussement, Kristof
(
contributor
); …
-
2007
Persistent link: https://www.econbiz.de/10003581336
Saved in:
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