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~subject:"Call centre"
~type_genre:"Book Part"
~type_genre:"Case Study"
~type_genre:"Fallstudie"
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Optimale Echtzeit-Personaleinsatzplanung für Inbound Call Center durch Approximation von Warteschlangenkennzahlen mit künstlichen neuronalen Netzen
Köller, Frank
-
2008
Persistent link: https://www.econbiz.de/10003733141
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2
Personaleinsatzplanung im Echtzeitbetrieb in Call Centern mit künstlichen neuronalen Netzen
Zakhariya, Halyna
;
Köller, Frank
;
Breitner, Michael H.
-
2008
Persistent link: https://www.econbiz.de/10003717614
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The call centre and its many players
Winiecki, Donald J.
- In:
Organization : the critical journal of organization, …
16
(
2009
)
5
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pp. 705-731
Persistent link: https://www.econbiz.de/10003885480
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