Cheung, C. F.; Chu, K. F. - In: Journal of Information & Knowledge Management (JIKM) 05 (2006) 01, pp. 81-96
Many organisations have their own methods for survey activities. It is difficult to design questionnaires, which is considered to be a time-consuming processes for conducting a survey. Due to ineffective sharing and the retention of knowledge, organisations spend much time and effort to study...