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Cattell
Beschwerdemanagement
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Beziehungsmarketing
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Complaint management
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Consumer behaviour
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Dienstleistungsqualität
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Personality psychology
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Persönlichkeitspsychologie
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consumer complaints
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locus of control
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personality
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service failure
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sociability
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Berry, Riley
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Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
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ECONIS (ZBW)
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How we complain : the effect of personality on consumer complaint channels
Berry, Riley
;
Tanford, Sarah
;
Montgomery, Rhonda
; …
- In:
Journal of hospitality & tourism research : JHTR ; the …
42
(
2018
)
1
,
pp. 74-101
Persistent link: https://www.econbiz.de/10011912154
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