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~subject:"Complaint management"
~type_genre:"Arbeitspapier"
~type_genre:"Guidebook"
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Reihe: Management-Know-how / M : praxisnah und aktuell
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On the importance of complaint handling design : a multi-level analysis of the impact in specific complaint situations
Homburg, Christian
;
Fürst, Andreas
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Koschate, Nicole
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2009
Persistent link: https://www.econbiz.de/10003932817
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Customer recovery : Profitabilität durch systematische Rückgewinnung von Kunden
Homburg, Christian
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Schäfer, Heiko
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1999
Persistent link: https://www.econbiz.de/10013430843
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