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~subject:"Complaint management"
~type_genre:"Working Paper"
~type_genre:"Übersichtsarbeit"
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Complaint management
Customer satisfaction
223
Kundenzufriedenheit
223
Beziehungsmarketing
68
Relationship marketing
66
Deutschland
57
Germany
55
Dienstleistungsqualität
46
Service quality
46
Consumer behaviour
45
Konsumentenverhalten
45
Arbeitszufriedenheit
31
Job satisfaction
31
Satisfaction
31
Zufriedenheit
28
Estimation
22
Schätzung
22
Verbraucherzufriedenheit
20
Theorie
18
Theory
18
Measurement
17
Messung
17
Beschwerdemanagement
13
USA
13
United States
13
Gesundheitsversorgung
11
Health care
11
Hospital
11
Krankenhaus
11
Electronic Commerce
10
Online retailing
10
Online-Handel
10
Patienten
10
Patients
10
satisfaction
10
Kundenbindung
9
Lieferantenmanagement
9
Supplier relationship management
9
customer satisfaction
9
Emotion
8
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Free
6
Type of publication
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Book / Working Paper
12
Article
1
Type of publication (narrower categories)
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Working Paper
Übersichtsarbeit
Article in journal
654
Aufsatz in Zeitschrift
654
Aufsatz im Buch
25
Book section
25
Hochschulschrift
19
Graue Literatur
16
Non-commercial literature
16
Thesis
13
Arbeitspapier
12
Konferenzschrift
6
Collection of articles of several authors
5
Sammelwerk
5
Case study
4
Fallstudie
4
Aufsatzsammlung
3
Bibliografie enthalten
3
Bibliography included
3
Conference paper
3
Konferenzbeitrag
3
Lehrbuch
3
Textbook
3
Collection of articles written by one author
2
Conference proceedings
2
Sammlung
2
Guidebook
1
Ratgeber
1
Systematic review
1
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Language
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English
8
German
5
Author
All
Bauer, Hans H.
2
Casado-Díaz, Ana B.
2
Donnevert, Tobias
2
Homburg, Christian
2
Körnert, Jan
2
Más Ruiz, Francisco José
2
Wolf, Cornelia
2
Cho, Yoon Cheong
1
Falk, Tomas
1
Fürst, Andreas
1
Hammerschmidt, Maik
1
Hettenbach, Marc
1
Kasabov, Edward
1
Kasper, Hans D. P.
1
Larivière, Bart
1
Nicolau-Gonzálbez, Juan L.
1
Raval, Devesh
1
Schwab, Pierre-Nicolas
1
Schäfer, Heiko
1
Van Vaerenbergh, Yves
1
Vermeir, Iris
1
Warlow, Alex J.
1
Wetzel, Hauke
1
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Published in...
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Reihe: Wissenschaftliche Arbeitspapiere / W / Institut für Marktorientierte Unternehmensführung, Universität Mannheim
3
Working papers / Instituto Valenciano de Investigaciones Económicas
2
CEB working paper / Université Libre de Bruxelles, Solvay Brussels School of Economics and Management, Centre Emile Bernheim
1
European journal of marketing : EJM
1
Freiberg working papers
1
Freiberger Arbeitspapiere
1
KDI School working paper series
1
Reihe: Management-Know-how / M : praxisnah und aktuell
1
Working paper series / Universiteit Gent, Faculteit Economie en Bedrijfskunde
1
Working papers / Bureau of Economics, Federal Trade Commission
1
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ECONIS (ZBW)
13
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11
How organizational complaint handling: drives customer loyalty : an analysis of the mechanistic and the organic approach
Homburg, Christian
;
Fürst, Andreas
-
2005
Persistent link: https://www.econbiz.de/10002897805
Saved in:
12
Das Ombudsmannverfahren des Bundesverbandes deutscher Banken im Lichte von Kundenzufriedenheit und Kundenbindung
Körnert, Jan
;
Wolf, Cornelia
-
2002
Persistent link: https://www.econbiz.de/10001639838
Saved in:
13
Customer recovery : Profitabilität durch systematische Rückgewinnung von Kunden
Homburg, Christian
;
Schäfer, Heiko
-
1999
Persistent link: https://www.econbiz.de/10013430843
Saved in:
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