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~subject:"Complaint management"
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Complaint management
Consumer behaviour
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Konsumentenverhalten
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China
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Arbeitszufriedenheit
2
Beschwerdemanagement
2
Beziehungsmarketing
2
Brand management
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Emotion
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Hotel industry
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Hotellerie
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Job satisfaction
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Canada
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Collectivism
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Comparison
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Competence
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Confidence
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Conformity
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Customer service
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Dienstleistungsqualität
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Dienstleistungssektor
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Einzelhandelspreis
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Emerging economies
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Financial decision making
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Holiday behaviour
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Hong Kong
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Hongkong
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Informal social control
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Kanada
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Kognition
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Kollektivismus
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Kompetenz
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Kundenservice
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Ladengestaltung
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Hui, Michael K.
2
Wan, Lisa C.
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Ho, Candy K. Y.
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Wyer, Robert S.
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Journal of consumer research : JCR ; an interdisciplinary bimonthly
1
Journal of international marketing
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ECONIS (ZBW)
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Prior relationships and consumer responses to service failures : a cross-cultural study
Hui, Michael K.
;
Ho, Candy K. Y.
;
Wan, Lisa C.
- In:
Journal of international marketing
19
(
2011
)
1
,
pp. 59-81
Persistent link: https://www.econbiz.de/10008935327
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2
The role of relationship norms in responses to service failures
Wan, Lisa C.
;
Hui, Michael K.
;
Wyer, Robert S.
- In:
Journal of consumer research : JCR ; an …
38
(
2011/12
)
2
,
pp. 260-277
Persistent link: https://www.econbiz.de/10009272192
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