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~subject:"Complaint management"
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Complaint management
Consumer behaviour
12
Konsumentenverhalten
12
Beziehungsmarketing
8
Relationship marketing
8
Customer satisfaction
6
E-commerce
6
Electronic Commerce
6
Kundenzufriedenheit
6
ARCH model
4
ARCH-Modell
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Confidence
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Kundenbindungsprogramm
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Loyalty program
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Risiko
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Risk
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Vertrauen
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Viral marketing
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Virales Marketing
4
Artificial intelligence
3
Gastronomie
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Künstliche Intelligenz
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Online retailing
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Online-Handel
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Restaurant industry
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Social norm
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Theory
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Advertising
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Advertising effects
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Beschwerdemanagement
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Deep learning
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Dienstleistungsqualität
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Electronic Banking
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Electronic banking
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Emotion
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Holiday behaviour
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Inflation
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Hwang, Yoo Hee
2
Mattila, Anna S.
2
Gao, Yixing
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International journal of hospitality management
1
Journal of hospitality marketing & management
1
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ECONIS (ZBW)
2
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1
What recovery options to offer for loyalty reward program members : Dollars vs. Miles?
Hwang, Yoo Hee
;
Gao, Yixing
;
Mattila, Anna S.
- In:
International journal of hospitality management
87
(
2020
),
pp. 1-7
Persistent link: https://www.econbiz.de/10012241760
Saved in:
2
The impact of customer compassion on face-to-face and online complaints
Hwang, Yoo Hee
;
Mattila, Anna S.
- In:
Journal of hospitality marketing & management
29
(
2020
)
7
,
pp. 848-868
Persistent link: https://www.econbiz.de/10012312156
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