//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Complaint management"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: person:"Lancaster, Geoffrey A."
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Complaint management
Marketing management
10
Marketingmanagement
10
Theorie
8
Theory
8
India
7
Indien
7
Beziehungsmarketing
6
Estimation
6
Private consumption
6
Privater Konsum
6
Relationship marketing
6
Schätzung
6
Welt
6
World
6
Armut
5
KMU
5
Marketing
5
Poverty
5
SME
5
Australia
4
Australien
4
Concentration measurement
4
Customer satisfaction
4
Dienstleistungsqualität
4
Einkommensverteilung
4
Income distribution
4
Konzentrationsmaß
4
Kundenzufriedenheit
4
Service quality
4
Social indicator
4
Sozialer Indikator
4
Beschwerdemanagement
3
Consumer behaviour
3
Developing countries
3
Entwicklungsländer
3
Ernährung
3
Familienökonomik
3
Family economics
3
Gender
3
more ...
less ...
Online availability
All
Undetermined
2
Type of publication
All
Article
3
Type of publication (narrower categories)
All
Article in journal
2
Aufsatz in Zeitschrift
2
Aufsatz im Buch
1
Book section
1
Language
All
English
3
Author
All
Lancaster, Geoffrey
3
Ozuem, Wilson
3
Howell, Kerry E.
2
Azemi, Yllka
1
Patel, Amisha
1
Published in...
All
International journal of market research : JMRS ; the journal of the Market Research Society
1
Journal of business research : JBR
1
Marketing in the cyber era : strategies and emerging trends
1
Source
All
ECONIS (ZBW)
3
Showing
1
-
3
of
3
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
An exploration into the practice of online service failure and recovery strategies in the Balkans
Azemi, Yllka
;
Ozuem, Wilson
;
Howell, Kerry E.
; …
- In:
Journal of business research : JBR
94
(
2019
),
pp. 420-431
Persistent link: https://www.econbiz.de/10011947466
Saved in:
2
An exploration of consumers' response to online service recovery initiatives
Ozuem, Wilson
;
Patel, Amisha
;
Howell, Kerry E.
; …
- In:
International journal of market research : JMRS ; the …
59
(
2017
)
1
,
pp. 97-116
Persistent link: https://www.econbiz.de/10011697967
Saved in:
3
Recovery strategies in on-line service failure
Ozuem, Wilson
;
Lancaster, Geoffrey
- In:
Marketing in the cyber era : strategies and emerging trends
,
(pp. 143-159)
.
2014
Persistent link: https://www.econbiz.de/10010241431
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->