//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Complaint management"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: person:"Mesquita, José Marcos Carvalho de"
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Complaint management
Consumer behaviour
5
Konsumentenverhalten
5
Beschwerdemanagement
2
Beziehungsmarketing
2
Brasilien
2
Brazil
2
Customer satisfaction
2
Data Analytics
2
Data analytics
2
Dienstleistungsqualität
2
Kundenzufriedenheit
2
Marketing management
2
Marketingmanagement
2
Relationship marketing
2
Service quality
2
Complaint satisfaction
1
Cultural capital
1
Customer exit
1
Customer service
1
EM consumers
1
Emerging economies
1
Experiential
1
Failure severity
1
Happiness
1
Hedonic
1
Intention-behavior gap
1
Kundenservice
1
Lebensqualität
1
Life satisfaction
1
Material
1
Private consumption
1
Privater Konsum
1
Quality of life
1
Satisfaction
1
Schwellenländer
1
Seasonality in sales
1
Service recovery
1
Service recovery satisfaction
1
Social status
1
more ...
less ...
Online availability
All
Undetermined
2
Type of publication
All
Article
2
Type of publication (narrower categories)
All
Article in journal
2
Aufsatz in Zeitschrift
2
Language
All
English
2
Author
All
Campos, Pimenta, Marco Tulio
2
Mesquita, José Marcos Carvalho de
2
Shin, Hyunju
2
Urdan, André Torres
2
Published in...
All
European journal of marketing
1
Services marketing quarterly
1
Source
All
ECONIS (ZBW)
2
Showing
1
-
2
of
2
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Measuring the intention-behavior gap in service failure and recovery : the moderating roles of failure severity and service recovery satisfaction
Mesquita, José Marcos Carvalho de
;
Shin, Hyunju
; …
- In:
European journal of marketing
57
(
2023
)
7
,
pp. 1826-1853
Persistent link: https://www.econbiz.de/10014342175
Saved in:
2
The role of customer complaint management on switching intention and customer exit in fitness centers
Campos, Pimenta, Marco Tulio
;
Mesquita, José Marcos …
- In:
Services marketing quarterly
44
(
2023
)
1
,
pp. 51-72
Persistent link: https://www.econbiz.de/10013546191
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->