//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Complaint management"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: person:"Tsai, Chia-ching"
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Complaint management
Advertising
1
Advertising effects
1
Beschwerdemanagement
1
Betrayal
1
Beziehungsmarketing
1
Brand image
1
CGE model
1
CGE-Modell
1
Consumer behaviour
1
Consumer goods
1
Consumers
1
Customer satisfaction
1
Customer service
1
Data Envelopment Analysis
1
Dienstleistungsqualität
1
Dienstleistungssektor
1
Gerechtigkeit
1
Handelsliberalisierung
1
Impact assessment
1
Information
1
Institutional benchmarking
1
Justice
1
Konsumentenverhalten
1
Konsumgüter
1
Kundenservice
1
Kundenzufriedenheit
1
Lieferantenmanagement
1
Markenimage
1
Negative reaction
1
Perceived justice
1
Performance evaluation
1
Performance evaluation on higher education institutions
1
Relationship marketing
1
Relationship norms
1
Service failure
1
Service industry
1
Service quality
1
Service recovery
1
Supplier relationship management
1
more ...
less ...
Type of publication
All
Article
1
Type of publication (narrower categories)
All
Article in journal
1
Aufsatz in Zeitschrift
1
Language
All
English
1
Author
All
Cheng, Yu-chi
1
Tsai, Chia-ching
1
Yang, Yung-kai
1
Published in...
All
Managing service quality : MSQ ; an international journal
1
Source
All
ECONIS (ZBW)
1
Showing
1
-
1
of
1
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Does relationship matter? : customers' response to service failure
Tsai, Chia-ching
;
Yang, Yung-kai
;
Cheng, Yu-chi
- In:
Managing service quality : MSQ ; an international journal
24
(
2014
)
2
,
pp. 139-159
Persistent link: https://www.econbiz.de/10010254024
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->