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~subject:"Complaint management"
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Search: subject:"Buffering"
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Complaint management
Buffering
11
Consumer behaviour
6
Konsumentenverhalten
6
Bridging
4
Dienstleistungsqualität
4
Service quality
4
Stress
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buffering effect
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Brand image
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Buffering effect
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Customer satisfaction
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Kundenzufriedenheit
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Scheduling-Verfahren
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Theorie
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Theory
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buffering
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Beschwerdemanagement
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Beziehungsmarketing
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Bibliometrics
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Bibliometrie
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Brand management
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Buffering Effect
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Coping ability
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Corporate Social Responsibility
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Happiness
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Heuristics
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Heuristik
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Lieferkette
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Markenführung
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Mediating or Buffering role
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Project management
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Jeon, Seongun
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Kim, Jonathan S.
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Liu, Mengzhen
1
Xiong, Wei
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Australasian marketing journal
1
Journal of travel and tourism marketing
1
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ECONIS (ZBW)
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Well-known or well-liked? : the effects of brand reputation on customers' responses to service failure
Liu, Mengzhen
;
Xiong, Wei
- In:
Journal of travel and tourism marketing
40
(
2023
)
3
,
pp. 221-241
Persistent link: https://www.econbiz.de/10014369784
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2
Effects of service failure on consumer responses across failure types : a moderating role of intimacy
Jeon, Seongun
;
Kim, Jonathan S.
- In:
Australasian marketing journal
24
(
2016
)
1
,
pp. 46-53
Persistent link: https://www.econbiz.de/10011484637
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