//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Complaint management"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject:"blame"
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Complaint management
blame
32
Blame
28
Consumer behaviour
24
Konsumentenverhalten
23
Experiment
17
Blame attribution
14
blame avoidance
14
Dienstleistungsqualität
10
Emotion
10
Responsibility
10
Service quality
10
Arbeitsverhalten
9
Work behaviour
9
Beschwerdemanagement
8
Beziehungsmarketing
8
Blame attributions
8
Brand image
8
Customer satisfaction
8
Kundenzufriedenheit
8
Markenimage
8
Relationship marketing
8
Attribution
7
Behavioral economics
7
USA
7
United States
7
Brand management
6
Business ethics
6
Markenführung
6
Unternehmensethik
6
Verhaltensökonomik
6
blame attribution
6
Anger
5
Ethics
5
Ethik
5
Game theory
5
Personality psychology
5
Persönlichkeitspsychologie
5
Spieltheorie
5
Verantwortung
5
more ...
less ...
Online availability
All
Undetermined
8
Type of publication
All
Article
8
Type of publication (narrower categories)
All
Article in journal
8
Aufsatz in Zeitschrift
8
Language
All
English
8
Author
All
Alarcon, Gene M.
1
Bedi, Akanksha
1
Bowling, Nathan A.
1
Butori, Raphaëlle
1
Cranage, David A.
1
De Clerck, Bernard
1
Decock, Sofie
1
Han, Rachel
1
Ho Xuan Huong
1
Hudders, Liselot
1
Ketron, Seth
1
Kwan, Ho Kwong
1
Le Nagard, Emmanuelle
1
Le, Angelina Nhat Hanh
1
Lee, Boyoun
1
Mai, Enping
1
Mattila, Anna S.
1
Ribeiro, Gisele de Campos
1
Schat, Aaron C. H.
1
Tian, Qi-tao
1
Van Herck, Rebecca
1
Wang, Qiang
1
Wu, Luorong
1
more ...
less ...
Published in...
All
International journal of business communication : IJBC ; a publication of the Association of Business Communication
1
Journal of business ethics : JOBE
1
Journal of business research : JBR
1
Journal of global marketing
1
Journal of hospitality marketing & management
1
Journal of service management
1
Journal of strategic marketing
1
The journal of services marketing
1
more ...
less ...
Source
All
ECONIS (ZBW)
8
Showing
1
-
8
of
8
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
The impact of employee empathy on brand trust in organizational complaint response emails : a closer look at linguistic realization
Van Herck, Rebecca
;
Decock, Sofie
;
De Clerck, Bernard
; …
- In:
International journal of business communication : IJBC …
60
(
2023
)
4
,
pp. 1220-1266
Persistent link: https://www.econbiz.de/10014365724
Saved in:
2
Blame
and service recovery strategies in lateral exchange markets
Ketron, Seth
;
Mai, Enping
- In:
Journal of strategic marketing
30
(
2022
)
1
,
pp. 3-21
Persistent link: https://www.econbiz.de/10013170039
Saved in:
3
The behavioral consequences of regret, anger, and frustration in service settings
Le, Angelina Nhat Hanh
;
Ho Xuan Huong
- In:
Journal of global marketing
33
(
2020
)
2
,
pp. 84-102
Persistent link: https://www.econbiz.de/10012260070
Saved in:
4
Workplace harassment intensity and revenge : mediation and moderation effects
Wang, Qiang
;
Bowling, Nathan A.
;
Tian, Qi-tao
;
Alarcon, …
- In:
Journal of business ethics : JOBE
151
(
2018
)
1
,
pp. 213-234
Persistent link: https://www.econbiz.de/10011902978
Saved in:
5
Causal attributions and overall
blame
of self-service technology (SST) failure : different from service failures by employee and policy
Lee, Boyoun
;
Cranage, David A.
- In:
Journal of hospitality marketing & management
27
(
2018
)
1
,
pp. 61-84
Persistent link: https://www.econbiz.de/10011848322
Saved in:
6
The determinants of approval of online consumer revenge
Ribeiro, Gisele de Campos
;
Butori, Raphaëlle
;
Le …
- In:
Journal of business research : JBR
88
(
2018
),
pp. 212-221
Persistent link: https://www.econbiz.de/10011869708
Saved in:
7
Employee revenge against uncivil customers
Bedi, Akanksha
;
Schat, Aaron C. H.
- In:
The journal of services marketing
31
(
2017
)
6
,
pp. 636-649
Persistent link: https://www.econbiz.de/10011801639
Saved in:
8
A double whammy effect of ethnicity and gender on consumer responses to management level service failures
Wu, Luorong
;
Han, Rachel
;
Mattila, Anna S.
- In:
Journal of service management
27
(
2016
)
3
,
pp. 339-359
Persistent link: https://www.econbiz.de/10011583559
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->