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~subject:"Confidence"
~subject:"Dienstleistungsqualität"
~subject:"Kundenbindung"
~subject:"Success factor"
~type_genre:"Sammlung"
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Search: subject_exact:"CRM (Customer Relationship Management)"
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Confidence
Dienstleistungsqualität
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ECONIS (ZBW)
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Understanding customers' decision-making, perceptions, and evaluations in the customer journey
Sarikaya, Serkan
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2019
Persistent link: https://www.econbiz.de/10012105262
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2
How to create successful customer experiences? : an empirical investigation of drivers and outcomes and the development of a practical-oriented measurement concept
Labenz, Franziska
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2019
Persistent link: https://www.econbiz.de/10012019951
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The impact of advisors on clients and vendors in information technology outsourcing projects
Linden, Peter Robert
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2019
Persistent link: https://www.econbiz.de/10012022098
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4
Essays on consumer behavior in the financial services industry and beyond : a multinational, cross-industry perspective on consumer-company relationships
Rüfenacht, Matthias
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2017
Persistent link: https://www.econbiz.de/10011981801
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5
The power of pride : antecedents and consequences of pride among frontline employees
Krämer, Tobias
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2015
Persistent link: https://www.econbiz.de/10011312793
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6
The influence of advisors, advisor-customer relationships, and the financial crisis on satisfaction and retention of retail banking customers : three empirical studies
Lange, Konstantin
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2015
Persistent link: https://www.econbiz.de/10010478556
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7
Information processing in customer relationship management : investigating the role of electronic word-of-mouth and loyalty programs
Mafael, Alexander
-
2015
Persistent link: https://www.econbiz.de/10011569813
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8
The price-quality-value relationship
Monroe, Kent B.
-
2011
Persistent link: https://www.econbiz.de/10009238856
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9
Four essays studying the effects of customization and market environment on the business success of online newspaper in Finland
Santonen, Teemu
-
2004
Persistent link: https://www.econbiz.de/10002393450
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