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~subject:"Confidence"
~subject:"Dienstleistungsqualität"
~subject:"Kundenbindung"
~type_genre:"Sammlung"
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Search: subject_exact:"CRM (Customer Relationship Management)"
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Understanding customers' decision-making, perceptions, and evaluations in the customer journey
Sarikaya, Serkan
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2019
Persistent link: https://www.econbiz.de/10012105262
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Essays on consumer behavior in the financial services industry and beyond : a multinational, cross-industry perspective on consumer-company relationships
Rüfenacht, Matthias
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2017
Persistent link: https://www.econbiz.de/10011981801
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Information processing in customer relationship management : investigating the role of electronic word-of-mouth and loyalty programs
Mafael, Alexander
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2015
Persistent link: https://www.econbiz.de/10011569813
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The power of pride : antecedents and consequences of pride among frontline employees
Krämer, Tobias
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2015
Persistent link: https://www.econbiz.de/10011312793
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The influence of advisors, advisor-customer relationships, and the financial crisis on satisfaction and retention of retail banking customers : three empirical studies
Lange, Konstantin
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2015
Persistent link: https://www.econbiz.de/10010478556
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The price-quality-value relationship
Monroe, Kent B.
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2011
Persistent link: https://www.econbiz.de/10009238856
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