//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Consumer behaviour"
~subject:"Customer satisfaction"
~subject:"Qualitätsmanagement"
~subject:"Wirtschaftsprüfung"
~type_genre:"Book section"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: "Dienstleistungsqualität"
Narrow search
Delete all filters
| 5 applied filters
Year of publication
From:
To:
Subject
All
Consumer behaviour
Customer satisfaction
Qualitätsmanagement
Wirtschaftsprüfung
Dienstleistungsqualität
1,064
Service quality
1,063
Beziehungsmarketing
178
Relationship marketing
178
Quality management
155
Deutschland
151
Germany
151
Kundenzufriedenheit
148
Theorie
130
Theory
130
Konsumentenverhalten
95
USA
60
United States
60
Customer service
53
Kundenservice
53
Dienstleistungssektor
50
Service industry
50
Hospital
47
Krankenhaus
47
Measurement
45
Messung
45
Gesundheitsversorgung
38
Health care
38
Bewertung
32
Evaluation
32
Gesundheitswesen
32
Health care system
32
Lieferantenmanagement
32
Product quality
32
Produktqualität
32
Supplier relationship management
32
Financial audit
29
Higher education institution
29
Hochschule
29
Dienstleistungsmarketing
28
E-commerce
28
more ...
less ...
Online availability
All
Undetermined
79
Free
5
Type of publication
All
Article
368
Type of publication (narrower categories)
All
Book section
Article in journal
8,985
Aufsatz in Zeitschrift
8,985
Aufsatz im Buch
368
Graue Literatur
255
Hochschulschrift
255
Non-commercial literature
255
Thesis
198
Working Paper
162
Arbeitspapier
159
Conference paper
97
Konferenzbeitrag
97
Collection of articles of several authors
68
Sammelwerk
68
Case study
55
Fallstudie
55
Bibliografie enthalten
38
Bibliography included
38
Aufsatzsammlung
35
Konferenzschrift
35
Conference proceedings
20
Amtsdruckschrift
19
Government document
19
Collection of articles written by one author
12
Sammlung
12
Lehrbuch
10
Handbook
9
Handbuch
9
Textbook
9
Guidebook
6
Ratgeber
6
Article
5
Bibliografie
5
Mehrbändiges Werk
5
Multi-volume publication
5
Reprint
4
Interview
3
Nachschlagewerk
3
Reference book
3
Advisory report
2
more ...
less ...
Language
All
English
241
German
126
French
1
Author
All
Bruhn, Manfred
8
Benkenstein, Martin
4
Pepels, Werner
4
Stenglin, Ariane von
3
Töpfer, Armin
3
Woratschek, Herbert
3
Šindelář, Michal
3
Aakash, Aakash
2
Aggarwal, Anu Gupta
2
Amarullah, Fitriany
2
Ariyanti, M.
2
Bauer, Hans H.
2
Bharati, Pratyush
2
Bretzke, Wolf-Rüdiger
2
Chaudhury, Abhijit
2
Cherian, Mary
2
Coenen, Christian
2
Diao, Yixin
2
Fließ, Sabine
2
Gouthier, Matthias H. J.
2
Horbel, Chris
2
Hüttel, Björn Armin
2
Iacobucci, Dawn
2
Marten, Kai-Uwe
2
Michel, Stefan
2
Nuttawut Rojniruttikul
2
Ograjenšek, Irena
2
Patten, Elena
2
Ray, Nilanjan
2
Schumann, Jan Hendrik
2
Sharma, Piyush
2
Ackermann, Anja-Susan
1
Adam, Dietrich
1
Adapa, Sujana
1
Adil, Mohd.
1
Agrawal, Akash
1
Agrawal, Anand Mohan
1
Agrawal, Vivek
1
Agyei-Mensah, Ben Kwame
1
Agyemang, Otuo Serebour
1
more ...
less ...
Published in...
All
Service Levels in der Logistik : mit KPIs und SLAs erfolgreich steuern
10
Dienstleistungsqualität : Konzepte - Methoden - Erfahrungen
7
Achieving competitive advantage through quality management
5
Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag
5
Understanding digital industry : proceedings of the Conference on Managing Digital Industry, Technology and Entrepreneurship (CoMDITE 2019), July 10-11, 2019, Bandung, Indonesia
5
Marketing in the new global order : challenges and opportunities
4
Service Design : innovative Services und exzellente Kundenerlebnisse gestalten
4
E-manufacturing and E-service strategies in contemporary organizations
3
Enhancing knowledge development in marketing ; Vol. 21
3
Global cases on hospitality industry
3
Handbook of research on customer engagement
3
Independent accounts : the possibilities for auditor independence in the age of financial scandal
3
Recent developments in Vietnamese business and finance
3
World class applications of Six Sigma : [real world examples of success]
3
Big data analytics in operations and supply chain management
2
Building consumer-brand relationship in luxury brand management
2
Business technologies in contemporary organizations : adoption, assimilation, and institutionalization
2
Contemporary research in e-marketing ; 1
2
Corporate Practices: Policies, Methodologies, and Insights in Organizational Management : International Conference on Entrepreneurship and the Economy in an Era of Uncertainty 2023
2
Dienstleistungscontrolling
2
Dienstleistungsmarketing : Impulse für Forschung und Management ; [Workshop Dienstleistungsmarketing im November 2003]
2
Digital Transformation for Fashion and Luxury Brands : Theory and Practice
2
E-marketing in developed and developing countries : emerging practices
2
Eurasian Business and Economics Perspectives : Proceedings of the 37th Eurasia Business and Economics Society Conference
2
Finance bundling and finance transformation : shared services next level
2
Globalisierung und Wirtschaftswachstum mittelständischer Unternehmungen : XV. Betriebswirtschaftliche Tage zu Schwerin ; 27. und 28. Oktober 2005, Crowne Plaza Hotel Schwerin
2
Grundlagen des After Sales Marketing
2
Handbuch Gesundheitstourismus : Grundlagen in Gesundheit, Freizeit und Tourismus
2
Innovations in certain areas of organization management and marketing
2
Kundenorientierung im Touristikmanagement
2
Kundenzufriedenheit im IT-Outsourcing : das Optimum realisieren
2
Management technologies for E-Commerce and E-Business applications : proceedings
2
Management, Prozessgestaltung, Kundenperspektive
2
Managing learning organization in industry 4.0 : proceedings of the International Seminar and Conference on Learning Organization (ISCLO 2019), Bandung, Indonesia, October 9-10, 2019
2
Marktpsychologie
2
Modern analysis of customer surveys : with applications using R
2
Networks in International Business : Managing Cooperatives, Franchises and Alliances
2
Qualitätscontrolling
2
Qualitätsmanagement im Dienstleistungsbereich : Assessment - Sicherung - Entwicklung
2
Qualitätsmanagement im Gesundheitswesen
2
more ...
less ...
Source
All
ECONIS (ZBW)
368
Showing
1
-
10
of
368
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Intercultural service encounters in the post-COVID-19 world : a research agenda
Sharma, Piyush
- In:
A Research Agenda for Service Marketing
,
(pp. 283–298)
.
2024
Persistent link: https://www.econbiz.de/10014517997
Saved in:
2
Augmented Reality (AR) in retailing : customers' experience in luxury fashion
Mekonnen, Aster
- In:
Digital Transformation for Fashion and Luxury Brands : …
,
(pp. 91-106)
.
2024
Persistent link: https://www.econbiz.de/10014529066
Saved in:
3
The customer experience with fashion sale robots : a psycho-interpretative framework
Montera, Raffaella
;
Ciasullo, Maria Vincenza
;
Cucari, Nicola
- In:
Digital Transformation for Fashion and Luxury Brands : …
,
(pp. 207-223)
.
2024
Persistent link: https://www.econbiz.de/10014529106
Saved in:
4
Factors influencing customer retention in the parcel delivery industry
Zonghong Wu
;
Nuttawut Rojniruttikul
- In:
Corporate Practices: Policies, Methodologies, and …
,
(pp. 789-805)
.
2024
Persistent link: https://www.econbiz.de/10014575003
Saved in:
5
Factors influencing online platform engagement in fresh fruit e-commerce in China
Tang, Lin
;
Nuttawut Rojniruttikul
- In:
Corporate Practices: Policies, Methodologies, and …
,
(pp. 247-261)
.
2024
Persistent link: https://www.econbiz.de/10014564136
Saved in:
6
A new model for Quality 4.0
Humphries, Jacqueline
;
Ryan, Alan
;
Ven, Pepijn van de
- In:
Driving Quality Management and Sustainability in VUCA …
,
(pp. 185-198)
.
2024
Persistent link: https://www.econbiz.de/10014549492
Saved in:
7
Perceived service quality and customer loyalty : a study of online food delivery applications in platform to customer (P2C) service delivery in Sri Lanka
Dasanayaka, Karawita Dasanayakage Dilmi Umayanchana
; …
- In:
Digital influence on consumer habits : marketing …
,
(pp. 19-36)
.
2024
Persistent link: https://www.econbiz.de/10014552084
Saved in:
8
Optimizing customer service with chatbots
Şimşek, Ahmet Bahadır
- In:
Intelligent optimization techniques for business analytics
,
(pp. 236-254)
.
2024
Persistent link: https://www.econbiz.de/10014578627
Saved in:
9
Gauging the service quality of App Cabs, post COVID-19 : associating sets of underlying constructs
Khan, Swapna Datta
- In:
Advances in Management Research : Emerging Challenges …
,
(pp. 18-28)
.
2022
Persistent link: https://www.econbiz.de/10014434788
Saved in:
10
Impact of information technology on audit quality : European listed companies' evidence
Crucean, Andreea Claudia
;
Hategan, Camelia-Daniela
- In:
Contemporary studies of risks in emerging technology
,
(pp. 327-339)
.
2023
Persistent link: https://www.econbiz.de/10014326255
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->