Valsamidis, Stavros; Tsourgiannis, Lambros; Pappas, … - In: Business performance and financial institutions in …, (pp. 91-104). 2020
applications in banking sector. Cluster analysis was performed to classify citizens into groups with similar behaviour whilst … towards those applications: (a) better service, (b) cautiousness and (c) timelines/directness. Cluster analysis classified …