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~subject:"Workforce"
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Search: person:"Tang, Chuanyi"
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Consumer behaviour
Workforce
Konsumentenverhalten
5
Customer satisfaction
4
Beziehungsmarketing
3
Customer value
3
Dienstleistungsqualität
3
Kundenwert
3
Kundenzufriedenheit
3
Relationship marketing
3
Service quality
3
USA
3
United States
3
Arbeitskräfte
2
Arbeitszufriedenheit
2
Betriebliche Wertschöpfung
2
Customer integration
2
Job satisfaction
2
Kundenintegration
2
Saving attitude and behavior
2
Services
2
Theory of Planned Behavior
2
Value creation
2
Well-being
2
Young adults
2
goal-driven behavior
2
Academic satisfaction
1
Adaptive marketing capabilities
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Arbeitsverhalten
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Attitude
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Behavioral economics
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China
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Classification
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Cognition
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Competitive advantage
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Complaint management
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Consumer advice
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Consumer attitudes
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7
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Tang, Chuanyi
7
Guo, Lin
5
Gruen, Thomas W.
3
Arnould, Eric J.
1
Liu, Yongmei
1
Lotz, Sherry L.
1
Oh, Hyunjoo
1
Serido, Joyce
1
Shim, Soyeon
1
Weitz, Barton A.
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Xiao, Jing-jian
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Xu, Hangjun
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Journal of service research : JSR
2
Journal of business research : JBR
1
Journal of economic psychology : research in economic psychology and behavioral economics
1
Journal of retailing
1
Journal of the Academy of Marketing Science
1
The journal of services marketing
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ECONIS (ZBW)
7
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1
Exploring service employees' involvement in value co-creation : dimensions, antecedents and consequences
Xu, Hangjun
;
Tang, Chuanyi
;
Guo, Lin
- In:
The journal of services marketing
37
(
2023
)
5
,
pp. 650-670
Persistent link: https://www.econbiz.de/10014276940
Saved in:
2
Seeing relationships through the lens of psychological contracts : the structure of consumer service relationships
Guo, Lin
;
Gruen, Thomas W.
;
Tang, Chuanyi
- In:
Journal of the Academy of Marketing Science
45
(
2017
)
3
,
pp. 357-376
Persistent link: https://www.econbiz.de/10011684995
Saved in:
3
The role of perceived control in customer value cocreation and service recovery evaluation
Guo, Lin
;
Lotz, Sherry L.
;
Tang, Chuanyi
;
Gruen, Thomas W.
- In:
Journal of service research : JSR
19
(
2016
)
1
,
pp. 39-56
Persistent link: https://www.econbiz.de/10011433138
Saved in:
4
Socialization tactics of new retail employees : a pathway to organizational commitment
Tang, Chuanyi
;
Liu, Yongmei
;
Oh, Hyunjoo
;
Weitz, Barton A.
- In:
Journal of retailing
90
(
2014
)
1
,
pp. 62-73
Persistent link: https://www.econbiz.de/10010359945
Saved in:
5
Socializing to co-produce : pathways to consumers’ financial well-being
Guo, Lin
;
Arnould, Eric J.
;
Gruen, Thomas W.
;
Tang, Chuanyi
- In:
Journal of service research : JSR
16
(
2013
)
4
,
pp. 549-563
Persistent link: https://www.econbiz.de/10010203494
Saved in:
6
The ant and the grasshopper revisited : the present psychological benefits of saving and future oriented financial behaviors
Shim, Soyeon
;
Serido, Joyce
;
Tang, Chuanyi
- In:
Journal of economic psychology : research in economic …
33
(
2012
)
1
,
pp. 155-165
Persistent link: https://www.econbiz.de/10009488939
Saved in:
7
Understanding the psychological process underlying customer satisfaction and retention in a relational service
Guo, Lin
;
Xiao, Jing-jian
;
Tang, Chuanyi
- In:
Journal of business research : JBR
62
(
2009
)
11
,
pp. 1152-1159
Persistent link: https://www.econbiz.de/10003897442
Saved in:
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