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~subject:"Consumer behaviour"
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Consumer behaviour
Artificial intelligence
3
Konsumentenverhalten
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Künstliche Intelligenz
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Beziehungsmarketing
2
Customer service
2
Emotion
2
Enterprise Resource Planning (ERP)
2
Individual Level ERP Assimilation
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Interactive Learning
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Purchasing behavior
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Relationship marketing
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Social Network
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AI-based chatbots
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Absorptive capacity
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Air transport
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Airline
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Arbeitskräfte
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Auxiliary service
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Bibliometrics
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Bibliometrie
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Big Data
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Big data
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Business intelligence systems
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Call centre
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Callcenter
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Chatbot
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China
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Citizen persona
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Citizen profile
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Citizen-centered big data
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Civil service
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Curvilinear effect
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Customer knowledge contribution
1
Customer satisfaction
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Customer segmentation
1
Customer value
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Data Mining
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Data merging
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Liu, Luning
3
Chen, Yanhong
2
Li, Bin
2
Dequan, Zheng
1
Feng, Yuqiang
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Lu, Jiandong
1
Ow, Terence T.
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Wang, Xiaolei
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Zheng, Bowen
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Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
1
Journal of retailing and consumer services
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The service industries journal
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ECONIS (ZBW)
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Estimating travellers' value when purchasing auxiliary services in the airline industry based on the RFM model
Chen, Yanhong
;
Liu, Luning
;
Dequan, Zheng
;
Li, Bin
- In:
Journal of retailing and consumer services
74
(
2023
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014364543
Saved in:
2
Users' intention to adopt artificial intelligence-based chatbot : a meta-analysis
Li, Bin
;
Chen, Yanhong
;
Liu, Luning
;
Zheng, Bowen
- In:
The service industries journal
43
(
2023
)
15/16
,
pp. 1117-1139
Persistent link: https://www.econbiz.de/10014422587
Saved in:
3
Understanding the emotional and informational influence on customer knowledge contribution through quantitative content analysis
Wang, Xiaolei
;
Lu, Jiandong
;
Ow, Terence T.
;
Feng, Yuqiang
- In:
Information & management : the internat. journal of …
58
(
2021
)
2
,
pp. 1-16
Persistent link: https://www.econbiz.de/10012494912
Saved in:
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