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~subject:"Customer Experience"
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Customer Experience
Beziehungsmarketing
31
Relationship marketing
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E-commerce
24
Electronic Commerce
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e-CRM
21
Customer satisfaction
12
Kundenzufriedenheit
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Consumer behaviour
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Konsumentenverhalten
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Dienstleistungsqualität
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Bank
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E-CRM
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Confidence
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Internet marketing
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Online retailing
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Online-Handel
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Online-Marketing
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Vertrauen
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Website
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customer loyalty
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eCRM
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electronic customer relationship management
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CRM
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Data Mining
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Firm performance
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SEM
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SMEs
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Unternehmenserfolg
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customer relationship management
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e-commerce
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Business Intelligence
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CRASP Methodology
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Customer retention
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Demand Chain Management
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Mokha, Anupreet Kaur
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Mulyono, Hardi
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Situmorang, Syafrizal Helmi
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Surya, Pushpender Kumar
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Academic journal of economic studies
1
Journal of electronic commerce in organizations : JECO
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ECONIS (ZBW)
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Examining the interconnections between
e-crm
, customer experience, customer satisfaction and customer loyalty : a mediation approach
Mokha, Anupreet Kaur
;
Surya, Pushpender Kumar
- In:
Journal of electronic commerce in organizations : JECO
20
(
2022
)
1
,
pp. 1-21
Persistent link: https://www.econbiz.de/10014306945
Saved in:
2
e-CRM
and loyalty : a mediation effect of customer experience and satisfaction in online transportation of Indonesia
Mulyono, Hardi
;
Situmorang, Syafrizal Helmi
- In:
Academic journal of economic studies
4
(
2018
)
3
,
pp. 96-105
Persistent link: https://www.econbiz.de/10011917848
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