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~subject:"Customer citizenship behaviors"
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Customer citizenship behaviors
Consumer behaviour
7
Konsumentenverhalten
7
Arbeitsverhalten
6
Beziehungsmarketing
6
Relationship marketing
6
Work behaviour
6
Customer satisfaction
5
Dienstleistungsqualität
5
Kundenzufriedenheit
5
Service quality
5
customer citizenship behaviors
4
customer-based brand reputation
4
customer affective commitment
3
Customer perceived support
2
Dienstleistungssektor
2
Perceived procedural justice
2
Service industry
2
customer perceived support
2
customer satisfaction
2
marketing
2
organizational citizenship behaviors
2
target-based customer citizenship behaviors
2
Betriebliche Wertschöpfung
1
Brand image
1
Confidence
1
Corporate reputation
1
Customer integration
1
Customer service
1
Emotion
1
Employee retention
1
Firmenimage
1
Gerechtigkeit
1
Holiday behaviour
1
Justice
1
Kundenintegration
1
Kundenservice
1
Markenimage
1
Misplaced products
1
Mitarbeiterbindung
1
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English
2
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Arndt, Aaron D.
1
Choi, Laee
1
Dang, Anh
1
Lotz, Sherry L.
1
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Journal of retailing and consumer services
1
The service industries journal
1
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ECONIS (ZBW)
2
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1
Exploring antecedents of
customer
citizenship
behaviors
in services
Choi, Laee
;
Lotz, Sherry L.
- In:
The service industries journal
38
(
2018
)
9/10
,
pp. 607-628
Persistent link: https://www.econbiz.de/10011880867
Saved in:
2
How personal costs influence
customer
citizenship
behaviors
Dang, Anh
;
Arndt, Aaron D.
- In:
Journal of retailing and consumer services
39
(
2017
),
pp. 173-181
Persistent link: https://www.econbiz.de/10011747778
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