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~subject:"Customer delight"
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Customer delight
Spain
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Consumer behaviour
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Customer satisfaction
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Familienunternehmen
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Family business
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Innovation
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Innovation management
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Emotion
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Industrie
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Nachhaltige Entwicklung
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Relationship marketing
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Resource-based view
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Ressourcenorientierter Ansatz
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Unternehmenserfolg
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family business
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innovation
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2000-2009
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Affective factors
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Basic emotions
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Betriebliches Bildungsmanagement
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Bundling strategy
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Casadesús, Martí
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Simon, Alexandra
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Escobar Rivera, Dalilis
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Rivera, Dalilis Escobar
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Tourism analysis : an interdisciplinary tourism & hospitality journal
1
Tourism management perspectives : TMP
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ECONIS (ZBW)
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Identifying and measuring customer delight in the hospitality industry
Rivera, Dalilis Escobar
;
Casadesús, Martí
;
Simon, …
- In:
Tourism analysis : an interdisciplinary tourism & …
26
(
2021
)
1
,
pp. 1-10
Persistent link: https://www.econbiz.de/10012438423
Saved in:
2
Delightful tourism experiences : a cognitive or affective matter?
Escobar Rivera, Dalilis
;
Casadesús, Martí
;
Simon, …
- In:
Tourism management perspectives : TMP
32
(
2019
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012129007
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