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~subject:"Customer delight"
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Search: subject_exact:"After-sales service"
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Customer delight
Customer service
3,027
Kundenservice
3,024
Beziehungsmarketing
1,115
Relationship marketing
1,115
Service quality
1,113
Dienstleistungsqualität
1,110
Customer satisfaction
982
Kundenzufriedenheit
976
Consumer behaviour
758
Konsumentenverhalten
757
Deutschland
377
Germany
377
Beschwerdemanagement
348
Complaint management
347
Theorie
292
Theory
292
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259
Service industry
258
Emotion
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USA
182
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182
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172
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142
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140
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137
Bundling strategy
131
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Online retailing
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Online-Handel
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E-commerce
123
Arbeitsverhalten
119
Salespeople
119
Verkaufspersonal
119
Work behaviour
119
Qualitätsmanagement
107
Quality management
103
Lieferantenmanagement
100
Supplier relationship management
100
Callcenter
93
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15
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Barnes, Donald C.
4
Collier, Joel E.
3
Gouthier, Matthias
2
Ludwig, Nadine L.
2
Pelletier, Mark J.
2
Tai, Yang-Fei
2
Torres, Edwin N.
2
Wang, Yi-Chieh
2
Abney, Alexandra K.
1
Agnihotri, Durgesh
1
Beatty, Sharon E.
1
Cai, Xiaomei
1
Chaturvedi, Pallavi
1
Choi, Laee
1
Christ-Brendemühl, Sonja
1
Fu, Xiaoxiao
1
Fumagalli, Elena
1
Heidenreich, Sven
1
Huang, Meijiao
1
Kim, Mi Ran
1
Kim, Soyeon
1
Krämer, Tobias
1
Kulshreshtha, Kushagra
1
Lehto, Xinran Y.
1
Leung, Xi Y.
1
Li, Yi
1
Luo, Ching-Ching
1
Okumus, Bendegul
1
Ramkissoon, Haywantee
1
Robinson, Stacey
1
Ronzoni, Giulio
1
Schaarschmidt, Mario
1
Shoukat, Muhammad Haroon
1
Tripathi, Vikas
1
Wang, Jen Chun
1
Xiong, Wei
1
Zhang, Tingting
1
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International journal of contemporary hospitality management
2
International journal of hospitality management
2
Journal of business research : JBR
2
Journal of service theory and practice : JSTP
2
Asia-Pacific journal of business administration
1
European journal of marketing
1
Journal of hospitality and tourism insights
1
Journal of hospitality marketing & management
1
Journal of retailing
1
The journal of services marketing
1
Tourism management perspectives : TMP
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ECONIS (ZBW)
15
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1
Customer delight, engagement, experience, value co-creation, place identity, and revisit intention : a new conceptual framework
Shoukat, Muhammad Haroon
;
Ramkissoon, Haywantee
- In:
Journal of hospitality marketing & management
31
(
2022
)
6
,
pp. 757-775
Persistent link: https://www.econbiz.de/10013327890
Saved in:
2
"Going the extra mile" : an integrative model of customer delight
Kim, Soyeon
;
Kim, Mi Ran
;
Choi, Laee
- In:
International journal of contemporary hospitality management
36
(
2024
)
4
,
pp. 1193-1212
Persistent link: https://www.econbiz.de/10014483819
Saved in:
3
Spoiled rotten : how and when discontinuation of repetitive and regular delight offers increases customer desire for revenge
Li, Yi
;
Fumagalli, Elena
- In:
Journal of retailing
98
(
2022
)
3
,
pp. 412-431
Persistent link: https://www.econbiz.de/10013426728
Saved in:
4
"Actions speak louder than words" : an impact of service recovery antecedents on customer delight in quick-service restaurants
Agnihotri, Durgesh
;
Kulshreshtha, Kushagra
;
Tripathi, Vikas
- In:
Asia-Pacific journal of business administration
14
(
2022
)
4
,
pp. 421-444
Persistent link: https://www.econbiz.de/10013536877
Saved in:
5
It's not whether you win or lose, it's how you play : customer delight in unpredictable experiential encounters
Barnes, Donald C.
;
Pelletier, Mark J.
;
Collier, Joel E.
; …
- In:
European journal of marketing
56
(
2022
)
8
,
pp. 2216-2249
Persistent link: https://www.econbiz.de/10013457336
Saved in:
6
When social phobia meets excessive service : effects on customer delight and loyalty
Xiong, Wei
;
Huang, Meijiao
;
Okumus, Bendegul
;
Leung, Xi Y.
- In:
Tourism management perspectives : TMP
44
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013494161
Saved in:
7
Measuring delightful customer experiences : the validation and testing of a customer delight scale along with its antecedents and effects
Torres, Edwin N.
;
Zhang, Tingting
;
Ronzoni, Giulio
- In:
International journal of hospitality management
87
(
2020
),
pp. 1-17
Persistent link: https://www.econbiz.de/10012241921
Saved in:
8
The impact of service employees' technostress on customer satisfaction and delight : a dyadic analysis
Christ-Brendemühl, Sonja
;
Schaarschmidt, Mario
- In:
Journal of business research : JBR
117
(
2020
),
pp. 378-388
Persistent link: https://www.econbiz.de/10012286521
Saved in:
9
Effective training methods for fostering exceptional service employees
Luo, Ching-Ching
;
Wang, Yi-Chieh
;
Tai, Yang-Fei
- In:
Journal of hospitality and tourism insights
2
(
2019
)
4
,
pp. 469-488
Persistent link: https://www.econbiz.de/10012131623
Saved in:
10
Idiosyncratic service experiences : when customers desire the extraordinary in a service encounter
Collier, Joel E.
;
Barnes, Donald C.
;
Abney, Alexandra K.
; …
- In:
Journal of business research : JBR
84
(
2018
),
pp. 150-161
Persistent link: https://www.econbiz.de/10011802860
Saved in:
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