Kim, Hyun Sik; Choi, Beomjoon - In: Journal of Services Marketing 30 (2016) 4, pp. 384-397
experience quality and customer-to-customer interaction quality – a critical component of customer experience quality in mass … among three types of customer-to-customer interaction quality (friend-interaction, neighboring customer-interaction and … quality perceptions significantly influence customer experience quality, with neighboring customer-interaction quality …