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~subject:"Customer satisfaction"
~subject:"Dienstleistungsqualität"
~subject:"Electronic Commerce"
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Search: subject_exact:"Relationship marketing"
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Customer satisfaction
Dienstleistungsqualität
Electronic Commerce
Relationship marketing
26,068
Beziehungsmarketing
25,279
Consumer behaviour
8,855
Konsumentenverhalten
8,812
Kundenzufriedenheit
5,343
Service quality
3,891
Brand management
2,552
Markenführung
2,548
Deutschland
2,236
Germany
2,221
Theory
2,211
Theorie
2,207
Lieferantenmanagement
2,170
Supplier relationship management
2,170
Social Web
2,012
Social web
2,012
Brand image
1,875
Markenimage
1,871
Marketingmanagement
1,866
Marketing management
1,857
E-commerce
1,627
Online-Marketing
1,562
Internet marketing
1,552
Kundenwert
1,470
Customer integration
1,447
Kundenintegration
1,447
Customer value
1,445
Vertrauen
1,358
Confidence
1,356
Einzelhandel
1,330
Retail trade
1,324
Brand
1,269
Markenartikel
1,254
Online retailing
1,224
Online-Handel
1,224
Customer service
1,133
Kundenservice
1,120
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1,207
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1
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Han, Heesup
35
Bruhn, Manfred
29
Homburg, Christian
25
Mattila, Anna S.
24
Gil Saura, Irene
22
Prentice, Catherine
22
Svensson, Göran
20
Klaus, Philipp
18
Mittal, Vikas
17
Piller, Frank T.
16
Quach, Sara
16
Aksoy, Lerzan
15
Gustafsson, Anders
15
Hyun, Sunghyup Sean
15
McColl-Kennedy, Janet R.
15
Rather, Raouf Ahmad
15
Usman, Osly
15
Hollebeek, Linda D.
14
Stock-Homburg, Ruth
14
Wieseke, Jan
14
Bauer, Hans H.
13
Evanschitzky, Heiner
13
Kim, Wansoo
13
Loureiro, Sandra Maria Correia
13
Stauss, Bernd
13
Verhoef, Peter C.
13
Wong, IpKin Anthony
13
Balaji, M. S.
12
Bilgihan, Anil
12
Gong, Taeshik
12
Keiningham, Timothy
12
Khan, Imran
12
Park, Jungkun
12
Schumann, Jan Hendrik
12
So, Kevin Kam Fung
12
Thaichon, Park
12
Wirtz, Bernd W.
12
Ahn, Jiseon
11
Barnes, Donald C.
11
Blut, Markus
11
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Springer Fachmedien Wiesbaden
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IGI Global
4
Bundesvereinigung Logistik
2
European Health Care Conference <2, 2011, Hamburg>
2
Harvard Graduate School of Business Administration
2
Kompetenzschwerpunkt E-Business
2
Ludwig-Maximilians-Universität München
2
A. C. Nielsen Company <Chicago-Schaumburg, Ill.>
1
A. C. Nielsen Company <Northbrook, Ill.>
1
Arthur D. Little International Inc. <Wiesbaden>
1
Banking-Forum Liechtenstein <2, 2003, Vaduz>
1
Booz, Allen & Hamilton GmbH <Düsseldorf>
1
Christel DeHaan Tourism and Travel Research Institute <Nottingham>
1
Conference Board
1
Deutsche Bank <Frankfurt am Main> / Research
1
Deutsche Tagung zu Mass Customization <2, 2000, Frankfurt, Main>
1
Deutscher Logistik-Kongress <17, 2000, Berlin>
1
Deutscher Logistik-Kongress <18, 2001, Berlin>
1
Deutsches Seminar für Fremdenverkehr Berlin
1
Deutschland / Bundeswehr / Universität Hamburg
1
Dpunkt.Verlag <Heidelberg>
1
Eric Cuvillier <Firma>
1
European Marketing Academy
1
Fachverlag für Wirtschafts- und Steuerrecht Schäffer <Stuttgart>
1
Freie Universität Berlin
1
Galileo Press
1
Gesundheitsstadt Berlin e.V.
1
GfK Nürnberg, Gesellschaft für Konsum-, Markt- und Absatzforschung
1
Great Britain / Customs Establishment
1
International Conference on Information and Communication Technologies in Tourism <(1999 :Innsbruck, Austria)>
1
International Conference on Services Management <North Cyprus)>
1
Liechtensteinischer Bankenverband
1
Logos Verlag Berlin
1
National Bureau of Economic Research
1
NetLibrary, Inc
1
Organisation for Economic Co-operation and Development
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Saarbrücker Arbeitstagung <20, 1999, Saarbrücken>
1
Sachverständigenrat für die Konzertierte Aktion im Gesundheitswesen
1
Salzburg Research Forschungsgesellschaft
1
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Journal of retailing and consumer services
322
Journal of business research : JBR
197
International journal of hospitality management
168
The journal of services marketing
139
The service industries journal
108
Journal of hospitality marketing & management
77
Journal of travel and tourism marketing
73
Industrial marketing management : the international journal for industrial and high-tech firms
69
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
68
International journal of contemporary hospitality management
67
Journal of service research : JSR
63
Tourism management : research, policies, practice
61
International journal of electronic customer relationship management : IJECRM
60
Services marketing quarterly
60
Service business
59
Cogent business & management
58
The journal of business & industrial marketing
53
Journal of service management
52
Journal of strategic marketing
51
Asia Pacific journal of marketing and logistics
49
Journal of the Academy of Marketing Science
46
The international journal of bank marketing : IJBM
43
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
42
Psychology & marketing
41
The TQM journal : the international review of organizational improvement
41
Journal of retailing
36
Journal of service research
36
Journal of marketing
34
SpringerLink / Bücher
34
International journal of electronic marketing and retailing : IJEMR
32
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
32
International journal of business information systems : IJBIS
31
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
31
Marketing intelligence & planning
31
Total quality management & business excellence
31
International journal of internet marketing and advertising : IJIMA
30
European journal of marketing : EJM
29
International journal of quality and service sciences
29
International journal of retail & distribution management
28
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
27
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Source
All
ECONIS (ZBW)
7,870
Other ZBW resources
49
BASE
1
EconStor
1
RePEc
1
USB Cologne (EcoSocSci)
1
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1
Exploring the importance of building strong customer relationships
Seturi, Maia
- In:
Technology audit and production reserves
1
(
2024
)
4/75
,
pp. 33-37
Persistent link: https://www.econbiz.de/10014507363
Saved in:
2
The impact of corporate image and relationship marketing on customer loyalty in mediated customer satisfaction at SMEs
Sa'adah, Vina Ulfatus
;
Mugiono
;
Susilowati, Christin
-
2023
Persistent link: https://www.econbiz.de/10014420264
Saved in:
3
A framework for relationships in ecommerce websites
Ghandour, Ahmad
;
Parackal, Mathew
;
Deans, Kenneth R.
- In:
International journal of e-business research : IJEBR ; …
19
(
2023
)
1
,
pp. 1-17
Persistent link: https://www.econbiz.de/10015050829
Saved in:
4
Subjective biology : how perceived fecundity influences relationship satisfaction and stability
Büyükkececi, Zafer
;
Kühn, Mine
;
Håberg, Siri Eldevik
; …
-
2024
Persistent link: https://www.econbiz.de/10014562998
Saved in:
5
B&B customer experience and satisfaction : evidence from online customer reviews
Jia, Mengke
;
Kim, Hak-Seon
;
Tao, Shuting
- In:
Service science
16
(
2024
)
1
,
pp. 42-54
Persistent link: https://www.econbiz.de/10014564178
Saved in:
6
New sports stadia for Africa? : the impact of sportscape features on attendance intentions in sub-Saharan African club football
Quansah, Tommy Kweku
- In:
European Sport management quarterly : ESMQ
24
(
2024
)
2
,
pp. 404-427
Persistent link: https://www.econbiz.de/10014564376
Saved in:
7
Fintech failure : examining B2B and B2C solutions for two-sided platform adoption
Kankanhalli, Shreya
;
Anderson, Stephen J.
;
Iacovone, …
-
2024
Persistent link: https://www.econbiz.de/10014505981
Saved in:
8
A two-stage business analytics approach to perform behavioural and geographic customer segmentation using e-commerce delivery data
Griva, Anastasia
;
Zampou, Eleni
;
Stavrou, Vasilis
; …
- In:
Journal of decision systems
33
(
2024
)
1
,
pp. 1-29
Persistent link: https://www.econbiz.de/10014511925
Saved in:
9
How to generate economic satisfaction in B2B contexts? : the role of value co-creation and relationship quality
Berenguer Contrí, Gloria
;
Gil Saura, Irene
; …
- In:
Journal of industrial and business economics
51
(
2024
)
1
,
pp. 189-209
Persistent link: https://www.econbiz.de/10014512487
Saved in:
10
Service agent driven co-created caring in chat-based customer service encounters
Heinonen, Johanna
;
Sthapit, Erose
- In:
Services marketing quarterly
45
(
2024
)
1
,
pp. 1-24
Persistent link: https://www.econbiz.de/10014513536
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