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~subject:"Customer satisfaction"
~subject:"Innovation"
~subject:"Relationship marketing"
~type_genre:"Bibliografie enthalten"
~type_genre:"Case study"
~type_genre:"Fallstudie"
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Search: "Dienstleistungsqualität"
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Customer satisfaction
Innovation
Relationship marketing
Dienstleistungsqualität
212
Service quality
212
Qualitätsmanagement
61
Quality management
58
Deutschland
54
Germany
54
Theorie
52
Theory
52
Beziehungsmarketing
46
USA
25
United States
25
Kundenzufriedenheit
24
Dienstleistung
14
Consumer behaviour
12
Dienstleistungsmarketing
12
Hotel industry
12
Hotellerie
12
Konsumentenverhalten
12
Services marketing
12
Bank
11
Dienstleistungssektor
11
Measurement
11
Messung
11
Service industry
11
Customer service
10
Kundenservice
10
Großbritannien
9
India
9
Indien
9
Krankenhaus
9
United Kingdom
9
Dienstleistungsbetrieb
8
Hospital
8
Welt
8
World
8
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7
Electronic banking
7
Financial audit
7
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Article
36
Book / Working Paper
32
Type of publication (narrower categories)
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Bibliografie enthalten
Case study
Fallstudie
Article in journal
6,310
Aufsatz in Zeitschrift
6,310
Aufsatz im Buch
284
Book section
284
Hochschulschrift
134
Graue Literatur
129
Non-commercial literature
129
Thesis
102
Working Paper
83
Arbeitspapier
81
Conference paper
61
Konferenzbeitrag
61
Collection of articles of several authors
42
Sammelwerk
42
Bibliography included
24
Aufsatzsammlung
23
Konferenzschrift
15
Lehrbuch
7
Reprint
7
Textbook
7
Conference proceedings
6
Guidebook
6
Ratgeber
6
Collection of articles written by one author
5
Sammlung
5
Bibliografie
3
Interview
3
Advisory report
2
Fallstudiensammlung
2
Forschungsbericht
2
Gutachten
2
Mehrbändiges Werk
2
Multi-volume publication
2
Systematic review
2
Übersichtsarbeit
2
Accompanied by computer file
1
Amtsdruckschrift
1
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English
38
German
30
Author
All
Bruhn, Manfred
4
Mang, Paul
2
Smith, Alan D.
2
Adapa, Sujana
1
Ahlert, Martin
1
Al-Hakmani, Ali
1
Altinay, Levent
1
Assimakopoulos, Costas
1
Auh, Seigyoung
1
Aziz, Nisar Ahmed
1
Baker, Susan
1
Baron, Steve
1
Benkenstein, Martin
1
Bhaskar, N. Udaya
1
Bielenberg, Ulf
1
Blunck, Erskin
1
Bose, S. K.
1
Bravo Sánchez, Carlos
1
Brege, Staffan
1
Bremecker, Michael
1
Breyer, Martin
1
Bungay Stanier, Michael
1
Camarero, Carmen
1
Caruana, Albert
1
Chahal, Hardeep
1
Chan, Ya-hui
1
Chen, Li-fei
1
Chen, Ling-hsiu
1
Chen, Lu-fang
1
Chen, Yu-fen
1
Chong, Rita
1
Chuancharoen, Supakij
1
Clark, Moira
1
Crepaz, Marc-Philipp
1
Cudney, Elizabeth A.
1
Dadfar, Hossein
1
Dehner, Christian
1
Devi, P. Uma Maheswari
1
Diekmann, Christian
1
Dreyer, Axel
1
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Europäische Hochschulschriften / 5
3
Gabler Edition Wissenschaft
3
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
3
Basler Schriften zum Marketing
2
International journal of services and operations management
2
Journal of travel and tourism marketing
2
Management research review
2
Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag
2
Tourism management : research, policies, practice
2
Beiträge zur Verhaltensforschung
1
Benchmarking : an international journal ; BIJ
1
Corporate brand and corporate reputation
1
Financial institutions and development
1
Gabler Edition Wissenschaft / Marketing- und Innovationsmanagement
1
Gabler Edition Wissenschaft : Bank- und Finanzwirtschaft
1
Hamburger Schriften zur Marketingforschung
1
Information systems and e-business management : ISeB
1
International journal of business innovation and research
1
International journal of economics and management science : a biennual journal of School of Management ; the journal of Society of Economics and Management Research (SEMAR), School of Management, Pondicherry University
1
International journal of management & enterprise development : IJMED
1
International journal of quality & reliability management
1
International journal of quality and service sciences
1
Journal of air transport management
1
Journal of retailing and consumer services
1
Lehr- und Handbücher zu Tourismus, Verkehr und Freizeit
1
Management information systems : mis quarterly
1
Managing service quality : MSQ ; an international journal
1
Marketing through minefields
1
Markt-Management
1
Meffert Marketing Edition
1
Neue betriebswirtschaftliche Forschung : Nbf
1
Online banking security measures and data protection
1
Profession : Wissenschaftsedition im Rainer Hampp Verlag
1
Quality management journal : QMJ
1
Reihe Märkte, Branchen, Unternehmungen : MBU
1
Schriften des Institut für Finanzdienstleistungen e.V.
1
Schriftenreihe des Instituts für Kreditwirtschaft
1
Schriftenreihe zum Finanz-, Prüfungs- und Rechnungswesen
1
Service Design : innovative Services und exzellente Kundenerlebnisse gestalten
1
Services marketing cases in emerging markets : an asian perspective
1
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ECONIS (ZBW)
68
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68
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1
Malaysian Airlines versus AirAsia : customer satisfaction, service quality and service branding
Adapa, Sujana
;
Roy, Sanjit
- In:
Services marketing cases in emerging markets : an asian …
,
(pp. 67-75)
.
2017
Persistent link: https://www.econbiz.de/10011537865
Saved in:
2
Expectation and perception of internet banking service quality of select Indian private and public sector banks : a comparative case study
Ray, Nilanjan
- In:
Online banking security measures and data protection
,
(pp. 58-68)
.
2017
Persistent link: https://www.econbiz.de/10011610405
Saved in:
3
Kundenzentriert und gemeinsam kreativ : Service Design bei der WISAG
Egg, Gerrit
;
Speicher, Nadine
- In:
Service Design : innovative Services und exzellente …
,
(pp. 157-168)
.
2017
Persistent link: https://www.econbiz.de/10011735407
Saved in:
4
Enhancing customer experience in the service industry : a global perspective
Altinay, Levent
(
ed.
);
Poudel, Surya
(
ed.
)
-
2016
Persistent link: https://www.econbiz.de/10011419571
Saved in:
5
A novel framework for customer-driven service strategies : a case study of a restaurant chain
Chen, Li-fei
- In:
Tourism management : research, policies, practice
41
(
2014
),
pp. 119-128
Persistent link: https://www.econbiz.de/10010239937
Saved in:
6
Spatially dispersed employee recovery : an airline case study
Hvass, Kristian A.
;
Torfadóttir, Embla
- In:
Journal of air transport management
34
(
2014
),
pp. 65-69
Persistent link: https://www.econbiz.de/10010244601
Saved in:
7
Customer involvement in service production, delivery and quality : the challenge and opportunities
Dadfar, Hossein
;
Brege, Staffan
;
Semnani, Sedigheh …
- In:
International journal of quality and service sciences
5
(
2013
)
1
,
pp. 46-65
Persistent link: https://www.econbiz.de/10009754723
Saved in:
8
Investigating customer satisfaction dimensions with service quality of online auctions : an empirical investigation of e-Bay
Papaioannou, Eugenia
;
Assimakopoulos, Costas
; …
- In:
Information systems and e-business management : ISeB
11
(
2013
)
2
,
pp. 313-330
Persistent link: https://www.econbiz.de/10009742906
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9
Encouraging CRM systems usage : a study among bank managers
Vella, Joseph
;
Caruana, Albert
- In:
Management research review
35
(
2012
)
2
,
pp. 121-133
Persistent link: https://www.econbiz.de/10009501072
Saved in:
10
THEMEQUAL : adapting the SERVQUAL scale to theme park services ; a case of Hong Kong Disneyland
Tsang, Nelson K. F.
;
Lee, Louisa Y. S.
;
Wong, Alan
; …
- In:
Journal of travel and tourism marketing
29
(
2012
)
5/6
,
pp. 416-429
Persistent link: https://www.econbiz.de/10009626889
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