//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Customer satisfaction"
~subject:"Online-Handel"
~subject:"Services"
~type_genre:"Collection of articles written by one author"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"After-sales service"
Narrow search
Delete all filters
| 4 applied filters
Year of publication
From:
To:
Subject
All
Customer satisfaction
Online-Handel
Services
Customer service
16
Kundenservice
16
Dienstleistungsqualität
5
Service quality
5
Consumer behaviour
4
Emotion
4
Konsumentenverhalten
4
Online retailing
4
Verbraucherverhalten
4
Beziehungsmarketing
3
Kundenzufriedenheit
3
Relationship marketing
3
Beschwerdemanagement
2
Complaint management
2
Data protection
2
Datenschutz
2
Deutschland
2
Dienstleistung
2
Digitalisierung
2
Electronic Commerce
2
Experiment
2
Germany
2
Kundenbetreuung
2
Kundenmanagement
2
Theorie
2
Theory
2
Arbeitsmobilität
1
B-to-B-Marketing
1
Bank
1
Beschwerde
1
Betrieblicher Konflikt
1
Betriebliches Bildungsmanagement
1
Big Data
1
Big data
1
Brand community
1
Bundling strategy
1
Business process management
1
Business-to-business marketing
1
more ...
less ...
Online availability
All
Free
2
Type of publication
All
Book / Working Paper
6
Type of publication (narrower categories)
All
Collection of articles written by one author
Article in journal
893
Aufsatz in Zeitschrift
893
Aufsatz im Buch
58
Book section
58
Hochschulschrift
39
Graue Literatur
29
Non-commercial literature
29
Thesis
20
Collection of articles of several authors
17
Sammelwerk
17
Arbeitspapier
14
Working Paper
14
Aufsatzsammlung
8
Case study
8
Fallstudie
8
Konferenzschrift
6
Sammlung
6
Conference proceedings
4
Ratgeber
4
Guidebook
3
research-article
3
Conference paper
2
Konferenzbeitrag
2
Lehrbuch
2
Textbook
2
Bibliografie enthalten
1
Bibliography included
1
Forschungsbericht
1
Handbook
1
Handbuch
1
Reprint
1
Systematic review
1
case-report
1
conceptual-paper
1
Übersichtsarbeit
1
more ...
less ...
Language
All
English
6
Author
All
Buhl, Hans Ulrich
1
Difrancesco, Rita Maria
1
El Kihal, Siham
1
Luo, Jifeng
1
Mandl, Leonhard
1
Niemann, Antje
1
Sarikaya, Serkan
1
more ...
less ...
Institution
All
Verlag Dr. Kovač
1
Published in...
All
Schriftenreihe electronic commerce, marketing & finance
1
Source
All
ECONIS (ZBW)
6
Showing
1
-
6
of
6
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Understanding customers' decision-making, perceptions, and evaluations in the customer journey
Sarikaya, Serkan
-
2019
Persistent link: https://www.econbiz.de/10012105262
Saved in:
2
"New perspectives on customer experience in service recovery"
Mandl, Leonhard
-
2017
Persistent link: https://www.econbiz.de/10011782523
Saved in:
3
Product return management in online retailing
El Kihal, Siham
-
2017
Persistent link: https://www.econbiz.de/10011634492
Saved in:
4
Consumer behavior in the age of digitization and big data : selected essays
Niemann, Antje
-
2016
Persistent link: https://www.econbiz.de/10011686853
Saved in:
5
Returns management in online business : effects of late returns, restocking fee legislation and multichannel competition
Difrancesco, Rita Maria
-
2015
Persistent link: https://www.econbiz.de/10011667623
Saved in:
6
Essays on the economics of electronic commerce
Luo, Jifeng
-
2008
Persistent link: https://www.econbiz.de/10011573251
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->