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~subject:"Customer satisfaction"
~subject:"World"
~type_genre:"Übersichtsarbeit"
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ECONIS (ZBW)
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Dienstleistungsforschung und Dienstleistungspolitik : eine Bestandsaufnahme internationaler Literatur zu service science und service work
Birken, Thomas
;
Dunkel, Wolfgang
-
2013
Persistent link: https://www.econbiz.de/10010189957
Saved in:
2
Service work and service workers : exploring the dynamics of front-line service encounters
Ogbonna, Emmanuel
- In:
Reassessing the employment relationship
,
(pp. 375-400)
.
2011
Persistent link: https://www.econbiz.de/10008859627
Saved in:
3
The shift to services : a review of the literature
Schettkat, Ronald
(
contributor
);
Yocarini, Lara
(
contributor
)
-
2003
-
[Elektronische Ressource]
Persistent link: https://www.econbiz.de/10001876590
Saved in:
4
Does experience matter? : differences in relationship benefits, satisfaction, trust, commitment and loyalty for novice and experienced service users
Dagger, Tracey S.
;
O'Brien, Timothy K.
- In:
European journal of marketing : EJM
44
(
2010
)
9/10
,
pp. 1528-1552
Persistent link: https://www.econbiz.de/10008661685
Saved in:
5
The shift to services employment: A review of the literature
Schettkat, Ronald
;
Yocarini, Lara
- In:
Structural change and economic dynamics : SC+ED
17
(
2006
)
2
,
pp. 127-147
Persistent link: https://www.econbiz.de/10003315445
Saved in:
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