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~subject:"Customer satisfaction"
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Customer satisfaction
Arbeitsverhalten
5
Work behaviour
5
Arbeitsgruppe
4
Arbeitszufriedenheit
4
Job satisfaction
4
Team
4
Arbeitsleistung
3
Emotion
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Gesundheitswesen
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Health care
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Health care system
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Job performance
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Leistungsmotivation
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Physicians
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Ärzte
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Arbeitsgestaltung
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Arbeitsplatz
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Beziehungsmarketing
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Boundary spanning
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Change
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Consumer behaviour
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Culture (organization)
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Dienstleistungsqualität
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Employee engagement
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Employee retention
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Gesundheitsversorgung
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Interprofessional collaboration
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Job design
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Junior doctors
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Konsumentenverhalten
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Kundenzufriedenheit
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Learning and development
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Meta-Analyse
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Mitarbeiterbindung
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Nguyen, Helena
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Cheng, Shuoxin
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Groth, Markus
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Hennig-Thurau, Thorsten
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Walsh, Gianfranco
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Yue, Yumeng
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Journal of service management
1
Psychology & marketing
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ECONIS (ZBW)
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A meta-analysis of the relationship between service teamwork mechanisms and customer service outcomes
Yue, Yumeng
;
Zettna, Nate
;
Cheng, Shuoxin
;
Nguyen, Helena
- In:
Journal of service management
34
(
2023
)
5
,
pp. 941-969
Persistent link: https://www.econbiz.de/10014456519
Saved in:
2
The impact of service scripts on customer citizenship behavior and the moderating role of employee customer orientation
Nguyen, Helena
;
Groth, Markus
;
Walsh, Gianfranco
; …
- In:
Psychology & marketing
31
(
2014
)
12
,
pp. 1096-1109
Persistent link: https://www.econbiz.de/10010465120
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