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~subject:"Customer satisfaction"
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Customer satisfaction
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Young, Gary J.
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Lin, Hai
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The value of core and noncore activity fit for corporate social responsibility : an expectation-based study of nonprofit hospitals
Mathras, Daniele
;
Grinstein, Amir
;
Young, Gary J.
; …
- In:
Journal of public policy & marketing
42
(
2023
)
2
,
pp. 152-168
Persistent link: https://www.econbiz.de/10014228904
Saved in:
2
Congruence in the assessment of service quality between employees and customers : a study of a public health care delivery system
Young, Gary J.
;
Meterko, Mark M.
;
Mohr, David
;
Shwartz, …
- In:
Journal of business research : JBR
62
(
2009
)
11
,
pp. 1127-1135
Persistent link: https://www.econbiz.de/10003897403
Saved in:
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