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~subject:"Customer satisfaction"
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Customer satisfaction
Consumer behaviour
12
Konsumentenverhalten
12
Lieferantenmanagement
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Supplier relationship management
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China
9
Lieferkette
6
Supply chain
6
Brand image
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Markenimage
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Beziehungsmarketing
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Confidence
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Inter-firm cooperation
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Kundenzufriedenheit
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Relationship marketing
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Unternehmenskooperation
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Vertrauen
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Dienstleistungsqualität
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Innovation
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Knowledge transfer
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Service quality
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USA
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United States
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Welt
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Wissenstransfer
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World
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05.45.Yv Solitons
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Agribusiness
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Automobilzulieferindustrie
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Beijing
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Beschwerdemanagement
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Zhang, Chun
3
Li, Yaoqi
2
Calantone, Roger J.
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Chun Zhang
1
Fang, Shujie
1
Huang, Ying
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James, Paul
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Laroche, Michel
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Sternquist, Brenda J.
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Business and Economic Research : BER
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Journal of business research : JBR
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Journal of marketing channels : ... distribution systems, strategy, and management
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Journal of retailing and consumer services
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ECONIS (ZBW)
4
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Can beauty save service failures? : the role of recovery employees' physical attractiveness in the tourism industry
Li, Yaoqi
;
Zhang, Chun
;
Fang, Shujie
- In:
Journal of business research : JBR
141
(
2022
),
pp. 100-110
Persistent link: https://www.econbiz.de/10013167959
Saved in:
2
Assessing the factors influencing customer satisfaction at a specialised boutique restaurant in Bangkok
Chun Zhang
;
James, Paul
- In:
Business and Economic Research : BER
10
(
2020
)
4
,
pp. 50-62
Persistent link: https://www.econbiz.de/10012621666
Saved in:
3
Is beauty a premium? : a study of the physical attractiveness effect in service encounters
Li, Yaoqi
;
Zhang, Chun
;
Laroche, Michel
- In:
Journal of retailing and consumer services
50
(
2019
),
pp. 215-225
Persistent link: https://www.econbiz.de/10012114155
Saved in:
4
A mixed-method study of the effects of Guanxi between salespersons and buyers on retailer-supplier relationships in China
Huang, Ying
;
Sternquist, Brenda J.
;
Zhang, Chun
; …
- In:
Journal of marketing channels : ... distribution …
18
(
2011
)
3
,
pp. 189-215
Persistent link: https://www.econbiz.de/10009271367
Saved in:
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