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Journal of retailing and consumer services
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ECONIS (ZBW)
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Understanding consumers' behavior to adopt self-service parcel services for last-mile delivery
Zhou, Min
;
Zhao, Lindu
;
Kong, Nan
;
Campy, Kathryn S.
;
Xu, Ge
- In:
Journal of retailing and consumer services
52
(
2020
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012132206
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2
Service with improper requests : how fellow customers interpret employee's judgment call
Zhou, Lanlan
;
Gao, Min
;
Kou, Yan
;
Yang, Jianchun
- In:
Journal of retailing and consumer services
62
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012648942
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