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subject:"cuts"
(4 results)
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Calming the customers by AI : investigating the role of chatbot acting-
cute
strategies in soothing negative customer emotions
Zhang, Tao
;
Feng, Chao
;
Chen, Hui
;
Xian, Junjie
- In:
Electronic markets : EM ; the international journal of …
32
(
2022
)
4
,
pp. 2277-2292
Persistent link: https://www.econbiz.de/10013556722
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