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~subject:"Customer satisfaction"
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Customer satisfaction
Beziehungsmarketing
5
Dienstleistungssektor
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Relationship marketing
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Service industry
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Service relationship
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Dienstleistungsqualität
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Service quality
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Consumer behaviour
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service relationship
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EPG
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Emotion
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Bilgihan, Anil
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Bujisic, Milos
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International journal of contemporary hospitality management
1
Services marketing quarterly
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ECONIS (ZBW)
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What are these strange things called emotions? : an analysis of service interactions in the funeral industry : issues, implications, and future research directions
Korai, Bernard
;
Ouellet, Claudine
;
Cloutier, Jacinthe
- In:
Services marketing quarterly
43
(
2022
)
2
,
pp. 183-205
Persistent link: https://www.econbiz.de/10013178032
Saved in:
2
Not all smiles are created equal : investigating the effects of display authenticity and
service
relationship
on customer tipping behavior
Bujisic, Milos
;
Wu, Luorong
;
Mattila, Anna
;
Bilgihan, Anil
- In:
International journal of contemporary hospitality management
26
(
2014
)
2
,
pp. 293-306
Persistent link: https://www.econbiz.de/10010250181
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